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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski. The study found that four out of five are worried about the health of the U.S.

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Inditex To Shutter Up To 1,200 Non-Zara Stores As It Pivots Toward E-Commerce

Retail TouchPoints

Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. to further integrate its store platform and provide a full omnichannel experience. to further integrate its store platform and provide a full omnichannel experience.

eCommerce 208
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Turning Retail Losses into Profits

Retail TouchPoints

A critical area of focus is transforming their business into more profitable omnichannel platforms. Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 244
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DTC Brands Forge Unique Paths to Growth

Retail TouchPoints

Working with retail developer and operator Leap to outline its brick-and-mortar strategy, ThirdLove’s personalized, omnichannel customer journeys are paying off; the company has experienced higher year-over-year ecommerce growth in zip codes within five miles of its stores. Luring Consumers with Experiential Brick-and-Mortar Stores.

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

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Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

Retail TouchPoints

The company rebranded as Batteries Plus Bulbs in 2012 in an attempt to expand its appeal but then reverted back to just Batteries Plus in 2021 (although it does still sell light bulbs). So we have a little bit of an Amazon moat, which is difficult for many retailers.

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5 reasons CMOs should care about their commerce architecture

GetElastic

Is it available, if it is backordered, how soon will the customers have it, can it be shipped to store, can the store fulfill in-house? Properly executed APIs allow true omnichannel engagement. Today, as those top platforms converge towards an RFP optimized set of commodity tools it may seem that they are all pretty much equal.