Remove 2021 Remove 2025 Remove eCommerce Remove Multi-channel
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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

ecommerce spending is estimated to reach $1.7 Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. In fact, according to the Genesys State of Customer Experience Report , only 18% of consumers worldwide said that online retailers provided exceptional service last year — down 22% from 2021.

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 2: Greater Reliance On E-Commerce. trillion in current exchange rates. Source: Instagram, Diet Prada).

eCommerce 272
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How Outdoor Brands Can Sustain the Pandemic Boom

ESW

As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket. Outdoor enthusiasm continued to grow into 2021, when 164.2 54% of Americans ages six and up enjoyed at least one outdoor activity in 2021. Outdoor activity increased by 6.9% That’s a jump of 7.1

Outdoor 88
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Social Commerce: Retailers (and Platforms) Struggle to Catch up With Consumers’ Enthusiasm

Retail TouchPoints

Suffice it to say that social commerce has arrived in America. However, one reason for this flurry of enhancements is that there’s still considerable friction in social commerce processes. Whether social commerce will play a crucial role in retail going forward is no longer a question. In 2010 , adults in the U.S. earning $26.97

Consumer 303
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ecommerce in Nigeria – tips for success

Payoneer

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. The Nigerian ecommerce market’s contribution to the global growth rate in 2023 is expected to be over 25%. of Nigerian ecommerce revenue.

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Top 7 Omnichannel Retail Trends for 2021

ROI Revolution

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. And when it comes to where they’re investing, 64% are planning to increase their ecommerce spend within the next six months. CPG brands launching their own direct-to-consumer (DTC) ecommerce stores.