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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. These are low-hanging fruit opportunities for monetization.

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size. For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies.

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Why Bob’s Furniture Set Its Own Stringent Safety Rules Chainwide

Retail TouchPoints

After a few weeks of trying to accommodate the varying guidelines as its 128 stores in 20 states reopened, the executives at Bob’s Discount Furniture decided to write Bob’s Rules, which would be followed at all stores coast to coast. Salespeople follow shoppers at the recommended distance while remaining ready to answer any questions.

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Tap Into the Value of Social Proof

Kibo

Therefore, when it comes to omnichannel marketing , sprinkling in a dose of social proof throughout the customer journey can help increase performance and increase trust. Here are five ways you can introduce social proof marketing into your 2021 personalization strategy. Example 5 – Omnichannel FOMO. Test and Experiment.

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What’s Behind the New Urgency Driving Sustainability Initiatives?

Retail TouchPoints

In March 2021, the EU’s Sustainable Finance Disclosure Regulation (SFDR) also went into effect to encourage EU asset managers to disclose how they’re considering sustainability in their investment decisions. They’re putting pressure on each other to take responsibility for how products are sourced, produced and shipped,” he explained.

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Post-Purchase CX : 8 Strategies to Implement in 2021

lateshipment

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Leveraging post-purchase order tracking moments by presenting relevant product recommendations, sales campaigns, or simply a discount coupon on the next purchase can help you increase repeat revenue from customers.

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8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. 1 in 4 customers click product recommendations during tracking. 1 in 4 customers click product recommendations during tracking The consequences of an existing gap in the post-purchase phase of your customer journey map are evident.