article thumbnail

What’s in Store for Grocery in 2022?

Retail TouchPoints

So what changes should we expect to see in 2022? Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Here’s my take: 1.

article thumbnail

How to Turn One-Time Holiday Buyers into Brand Loyalists

Retail TouchPoints

Livestream platform Bambuser says livestream shopping viewership grew by ~38% every quarter in 2022 in North America and Western Europe, so there is huge opportunity for growth. Overall, a CRM solution can help retailers better understand and serve their customers, resulting in increased customer loyalty and improved business growth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations for 2023

365 Retail

in November 2022. 3) Customers will demand more in return for their loyalty. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money. The post Discount disbelief, returns charge debate, and customer loyalty at a premium.

article thumbnail

Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers

Retail TouchPoints

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members.

Consumer 269
article thumbnail

Gift Card Lawsuits Can Be Avoided — Here’s How

Retail TouchPoints

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Not to mention consumers love them, with 80% saying they plan to purchase more gift cards in 2022.

Gifts 277
article thumbnail

Harnessing the huge marketing potential of subscription services

365 Retail

So what does 2022 hold for the subscriptions market? The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off.

article thumbnail

Composable Commerce in a Nutshell

GetElastic

As a business grows, the system can easily support multi-channel, multi geography and multi-brand. Today, the sales process happens across multiple channels, and companies that sell across the web, mobile devices, and different social media platforms, need a scalable and flexible commerce solution. How to start?