Forrester eCommerce

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Financial Services 195

Financial Services Customer Banking Customer Loyalty 195

Forrester eCommerce

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 195

Retail Customer Customer Loyalty Customer Experience 195

Forrester eCommerce

JUNE 9, 2022

Forrester’s Customer Experience Benchmark Survey, Canada Consumers, 2022, reveals that CX quality in Canada has slipped in 2022 following several years of stability.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

Forrester eCommerce

OCTOBER 27, 2021

In 2022, consumers will continue testing new ways to fulfill their needs with an eye towards long-tail pandemic disruption. In the process, their new behaviors will create new economies.

Consumer 195

Consumer Fulfillment Customer Loyalty Customer Experience 195

Forrester eCommerce

JUNE 6, 2022

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

Ecommerce Platforms

JUNE 15, 2022

As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience. The app was only launched in February 2022, so there aren't many online reviews yet. Brand consistency is essential for building customer loyalty. About Return Rabbit – How it Works. Brand Your Returns and Exchanges.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Prisync

AUGUST 24, 2022

What are some of the most successful technologies that will be shaping the E-Commerce loyalty programs in 2018 and beyond? Find out more in this post.

eCommerce 76

eCommerce Customer Loyalty Customer Technology 76

lateshipment

SEPTEMBER 16, 2022

How E-commerce Businesses Can Have a Great Festive Season in 2022. Also, this year, experts are still hopeful of holiday retail and e-commerce sales increasing over 2021 numbers despite inflation putting a burden on customers’ spending. Feel free to check it out. . Anticipate higher than regular seasonal visitors/potential shoppers.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 285

Customer Experience Recommendation Consumer Customer 285

lateshipment

OCTOBER 31, 2022

The holiday season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. We’ll cover the tactics your small eCommerce businesses can implement to dominate the 2022 holiday season, ensuring your customers are eager to do business with you. .

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

Ecommerce Platforms

MARCH 25, 2022

Shopify POS Review (Mar 2022): Is it the Best Point of Sale System & Retail POS? Square for Restaurants POS Review (Mar 2022). Square POS Reviews: Everything You Need to Know (Mar 2022). Square Pricing and Fees: The Ultimate Guide for 2022. Toast POS Reviews (Mar 2022): The Complete Guide. Further reading ??.

POS 104

POS Payment Services Payments Shopify 104

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16

Home Furnishings 224

Home Furnishings Workshop Customer Loyalty Events 224

Retail TouchPoints

DECEMBER 15, 2022

million rewards loyalty members via more than 1 billion marketing messages in 2022. When we selected Salesforce, we had the ability to easily organize and unify all of our customer data to communicate in a consistent way, leading to an increase in customer loyalty and less work for our marketers.”

Arts 256

Arts Mobile Customer Loyalty Customer Data 256

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4 billion this year.

eCommerce 237

eCommerce Customer Loyalty Presentation Consumer 237

Forrester eCommerce

JUNE 27, 2022

Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with their customers, helping them cope through disruption while delivering positive experiences that ease their daily lives. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

Kibo

MARCH 24, 2022

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Download Now.

Management 62

Management Retail Download Customer Loyalty 62

Retail TouchPoints

OCTOBER 26, 2022

Gove has held the interim position since June 2022 following the departure of former CEO Mark Tritton. ” In August 2022, under Gove’s direction, BB&B secured a $375 million loan and launched an at-the-market (ATM) program for selling up to 12 million shares of common stock. “Her

Customer Loyalty 226

Customer Loyalty Supplies Operations Marketing 226

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' Beyond sharing the stories of our customers, we met and heard from a variety of brands, partners, and thought leaders in the commerce space. 3) Customer Loyalty is Evolving. What We Heard on The Show Floor.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

Ecommerce Platforms

MARCH 24, 2022

7 POS System Software for Coffe Shops and Cafes in 2022. Here’s our list of the best POS system s in 2022 (in no particular order). Shopify POS Review (Mar 2022): Is it the Best Point of Sale System & Retail POS? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Go to the top. Further reading ??.

POS 104

POS lightspeed Payment Services Shopify 104

365 Retail

MAY 5, 2023

The number of retailers who identified the provision of customer support tools, including ‘Where is my order’ (WISMO) data and tracking push notifications, as a key business benefit increased +26% YOY from January 2022.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 424

Financial Services Banking Improvements Management 424

365 Retail

DECEMBER 12, 2022

in November 2022. 3) Customers will demand more in return for their loyalty. The post Discount disbelief, returns charge debate, and customer loyalty at a premium. To make this possible, they will need to leverage data that provides insight into how their individual products are performing,” says Schindler.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 223

Omnichannel Customer Loyalty Operations Definition 223

iQmetrix

JANUARY 17, 2022

If you want to build customer loyalty, you need to focus on the customer experience. In today’s highly competitive marketplace, shoppers have more and more options, making it harder than ever to attract customers and create loyalty. This is as true in wireless retail as it has ever been.

Customer Loyalty 26

Customer Loyalty Customer Customer Experience Retail 26

Ecommerce Platforms

SEPTEMBER 1, 2022

Customer relationships: Building customer loyalty is much simpler with a range of different discount, coupon and gift card options. The post The Best Cheap POS System for 2022 appeared first on Ecommerce Platforms.

POS 197

POS Payment Services lightspeed Payments 197

Retail TouchPoints

APRIL 7, 2022

Mericle was most recently CMO at the pool and spa maintenance and supply brand Leslie’s , where she led the company’s digital transformation, launched a customer loyalty program and added top-funnel media. Mickey Mericle. She also has held marketing leadership roles at Shutterfly, Adobe, Walmart and Target.

Marketing 285

Marketing Customer Loyalty Customer Experience Supplies 285

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 261

Customer Loyalty Reference Information Retail 261

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. While 61% of brands invested in the development of their loyalty strategy during the pandemic, more than two thirds (72%) of respondents are now planning a further revamp within the next three years.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Retail TouchPoints

AUGUST 1, 2023

Lacoste has opened a new virtual store in partnership with Emperia to showcase its summer collection and expand the exclusive experiences tied to its NFT-based UNDW3 (pronounced “underwater”) loyalty program. This is the brand’s second virtual store; the first was a holiday-themed store that Lacoste launched with Emperia in December 2022.

Outdoor 223

Outdoor Accessories Customer Loyalty Clothing 223

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 251

Improvements Customer Experience Customer Customer Loyalty 251

lateshipment

MAY 26, 2022

You can leverage this data to make better delivery choices and consistently improve your brand’s post-purchase experience, to earn fierce customer loyalty in return. Capturing these delivery satisfaction ratings will also in turn reflect on your overall customer satisfaction metrics such as CSAT and NPS. .

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 9, 2022

18-19, 2022, at Convene One Liberty Plaza in New York City. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. CEOs, CIOs, CFOs and other executives involved in Web 3.0,

Customer Loyalty 262

Customer Loyalty Consumer Goods Customer Experience Technology 262

RetailWire

MAY 19, 2022

Bath & Body Works reported earnings that were above expectations for the first quarter but lowered its guidance for 2022, sending shares falling more than four percent yesterday in extended trading. ”

Customer Loyalty 40

Customer Loyalty Technology Information Customer 40

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting.

Small Business Retail 217

Small Business Retail Marketing Retail Social Media 217

Groove

JUNE 28, 2022

Examples of these new tactics include targeting “lost” customers and/or customers who are “at risk of not purchasing again” by incentivizing them to purchase. Additionally, we segmented reward campaigns to build customer loyalty and reduce total abandoned carts with abandoned cart mitigation tools.

Merchant Services 370

Merchant Services Customer Loyalty Channel SEO 370

Retail TouchPoints

JANUARY 24, 2023

billion in 2022. In January 2022, search grew by 24% YoY while the rest of digital grew 34% YoY. As of September 2022, search platform growth was down 12% while retailer platforms were up 13%. Based on November 2022 data, Twitter is No. It’s no surprise that social commerce sales are expected to reach $45.74

Social Media 230

Social Media Channel Customer Loyalty Banking 230