Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations for 2023
365 Retail
DECEMBER 12, 2022
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.
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