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Mobile Commerce Is Growing As Inhibitions Go Down

Forrester eCommerce

Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US).

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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. Satisfaction is the gauge that retailers use to measure their performance.

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Top 10 Retail Trends to Watch in 2024

RETAIL MANAGEMENT SOFTWARE

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses.

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How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

Retail TouchPoints

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

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John Lewis Partners with Google Cloud in 5-Year, $127 Million Deal

Retail TouchPoints

The retailer will use Google Cloud to enhance both its in-store and online retail experiences as well as to support John Lewis’ ambition to get closer to its customers by creating a pan-Partnership loyalty program in 2024.

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