Blog Customer Retention Online Retail Survey 
Omnisend
JANUARY 8, 2024
Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Let’s explore the value repeat clients and customers can bring to your business.
Korona
NOVEMBER 10, 2022
It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
iVend
MARCH 14, 2023
Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.
Omnisend
MAY 18, 2021
In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. The Top CBD Ecommerce Trends.
Omnisend
DECEMBER 15, 2020
Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.
lateshipment
FEBRUARY 14, 2020
Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Improve Customer Retention and Customer Lifetime Value (CLV).
SellBrite
MAY 6, 2019
Marketers believe that “Visual content is essential for customer retention. For example, you can share: Blog posts to give researching users more in-depth information to explore. Total Wine , an online wine retailer, uses different types of content formats to showcase its business and products: [Source: Total Wine ].
Expert insights. Personalized for you.
88 
Let's personalize your content