article thumbnail

How to get repeat customers: Proven strategies for success

Omnisend

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Let’s explore the value repeat clients and customers can bring to your business.

article thumbnail

How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Wunderkind eyes European expansion as it increases revenues by 70%

365 Retail

As eCommerce demand grew exponentially in 2020—with online sales in the UK growing by 46% ; the largest increase in more than a decade — so too did consumer demand for slick, seamless and personalised online shopping journeys.

article thumbnail

mPOS – bringing back the human touch to in-store shopping

iVend

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

POS 97
article thumbnail

Are online marketplaces the future of eCommerce shopping?

365 Retail

This has been a continuous trend for online retailers slowly following suit by adding an online marketplace section on their websites. Even though there are new marketplaces popping up everywhere creating a smooth interface is still crucial to providing customers with an enjoyable shopping experience.

article thumbnail

How to Give Best-in-Class Omnichannel Customer Support

Omnisend

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

article thumbnail

Q&A with Angel Maldonado, CEO, Empathy.co

365 Retail

We see you have experienced 124% rise in revenues recently, is that a reflection of the retail industry’s desire to improve its online search and discovery tools? I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition.