What We Often Get Wrong About E-Commerce—And Why It Matters
Steve Dennis
APRIL 11, 2022
and product ordering moved from 1-800 numbers, snail mail and faxes to direct customer entry. For the most part, whether you were an established multi-channel retailer (Lands’ End, Williams-Sonoma, et al) or part of the new breed (Amazon, Pets. Here the role of physical stores is definitely changing.
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