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The Top 10 Sessions to See at IRCE 2018

Optimizely

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture.

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Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

Retail Technology Review

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt the growing number of communication channels available and expect queries to be answered faster than ever before.

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Retailers step up to digital Black Friday with huge increase in omnichannel marketing, Emarsys finds

Retail Technology Review

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

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Why an Omnichannel Strategy for Retailers as Important as Ever

Retail Technology Review

By Ed Smith,freelance writer Prior to the coronavirus outbreak, you may have read that offline marketing channels such as billboards had seen a significant spike in demand over the last few years.

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How retailers can survive COVID-19 by optimising their omnichannel strategies

Retail Technology Review

By Annabella Yang, VP Digital Retail, Mobiquity. COVID-19 has accelerated the shift to online retail. With social distancing guidelines and lockdown keeping customers at home, ecommerce has become the main sales channel for retailers during the pandemic.

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PCI Pal launches PCI Pal Digital for omnichannel payment security

Retail Technology Review

The new solution delivers PCI compliance for payments across digital channels including webchat, social media, email and SMS.

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Retailers and shoppers out of sync on the value of physical stores, Klarna warns

Retail Technology Review

Some 60% of shoppers say that a poor experience on any channel will make them less likely to shop again with a brand.