Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

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ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product.

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ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? What’s the difference between multichannel and omnichannel?

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Retail TouchPoints

APRIL 28, 2022

Since supply chains consume resources on a large scale, they are also responsible for a disproportionately large share of the world’s carbon emissions. Developing a sustainable supply chain strategy begins with ethical sourcing and creating a circular economy with healthy business practices.

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Retail TouchPoints

DECEMBER 13, 2021

I think people are getting tired of using the word omni — it’s really “channel-less.” The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? A big piece of all this] is also supply chain. Now more than ever, “omni” is the focus. Take for example CDPs.

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Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach. Where can you improve?

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Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. By aligning your commerce operations with your supply chain, you can ensure a consistent experience throughout the customer journey.

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Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. Rise of Omnichannel Fulfillment. When choosing a 3PL, consider their technology.

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Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. How do you ensure that your supply chain is fungible enough to absorb the changes, and then pivot on that information?

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Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. The Retail Management Suite from Jesta I.S.

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Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. With multiple sales channels in play, having a single source of digital order management and tracking fulfillment steps is vital. .

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Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Factor in inflation, world conflict and ongoing supply chain issues, and brands are spending more to drive revenue. Investing in New Channels. Invest in First-Party Data.

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Retail TouchPoints

AUGUST 2, 2023

There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick. “We

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Retail TouchPoints

FEBRUARY 7, 2023

Discount supermarket chain Save A Lot is rolling out a new data-driven supply chain solution from SymphonyAI in an effort to better meet shopper needs and minimize stockouts and substitutions.

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Retail TouchPoints

AUGUST 4, 2020

COVID-19 exposed critical weaknesses throughout retail supply chains, as would any scenario that applied pressure to an already pressurized environment. Pressure this high always finds the weakest link in the supply chain, just like water in a rusting pipe — and the greater the pressure, the bigger the leak.

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Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Category management strategies are increasingly integrated with online platforms, providing a seamless omnichannel shopping experience for consumers.

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Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

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RetailMinded

APRIL 4, 2020

What this situation has also reshaped is the omnichannel experience. Even the most technology-savvy retailers and quick-serve restaurants have found it extremely challenging to make the shift to pick-up and online-only channels, in the wake of this pandemic. capital outlay and a program that can scale with your needs.

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Retail TouchPoints

OCTOBER 14, 2021

Retailers and consumers alike are bracing for a holiday season much like the last — masks look set to remain a top stocking-stuffer; “supply chain” has a become a daily topic in mainstream media; and parents are gearing up for tears with the top toys of the year already predicted to go out of stock. A Tale of Two Types of Retailer.

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Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

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Fabric Blog

MAY 14, 2024

Over recent years, delays and disruptions in the global supply chain have wreaked havoc on product lead times and threatened total paralysis for industries. The first is making an investment in technology that will make your operations more efficient. And the change isn’t going to slow down. So what can your business do in response?

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. Consumers are dividing their shopping journey across multiple online and offline channels, including in-store browsing, ranked as the most useful touchpoint by consumers in the Google survey. What Is Omnichannel Order Management? Omnichannel vs. Multichannel Order Management.

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Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Prior to the advent of the omni shopper, most retail businesses operated two fully siloed channels.

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Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. Which new geographies and channels should we prioritize for long-term growth? What technologies will improve customer intimacy and engender loyalty? You can also incorporate automation within PLM.

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Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup is an omnichannel fulfillment strategy in which consumers place an order online and then drive to a physical store to pick it up.

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ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone.

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Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront.

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Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Instead of a COO replacement, the company has initiated a search for a Chief Supply Chain Officer.

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Retail TouchPoints

AUGUST 4, 2022

Walmart did not confirm the number of job cuts, but the layoffs will reportedly impact about 200 employees across the merchandising, global technology and real estate teams, people familiar with the matter told The Wall Street Journal. The news from Walmart comes amid a swath of staff cutbacks at retailers of all stripes and sizes.

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ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. If you are over-invested in any one channel to sell your goods or products, and that channel goes away for any reason, you’ll be in a tight spot,” said Sharon Gee, Sr. “If

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iVend

NOVEMBER 7, 2023

So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler. Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. Read more about our unified retail POS solution.

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ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Sourcing and manufacturing.

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RetailMinded

OCTOBER 2, 2023

Effectively managing a retail supply chain is essential for meeting customer demands and maintaining a competitive edge in the market. Tackling retail supply chain challenges is a blend of smart strategies and the right technologies. Supply Chain Visibility: Employ real-time tracking and visibility solutions.

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