Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants
Retail TouchPoints
FEBRUARY 21, 2024
The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time. In total, retail technology company Narvar estimates that about 40% of retailers are charging return fees this year, and that figure is up from 31% in 2022.
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