ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. So how can consumer electronics brands reduce the number of holiday returns this year? Buyer’s remorse: 13.6%

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

MAY 27, 2022

The training “ensures staff have a safe place to learn and fail before selling to real customers,” said Vrålstad, adding that the gamified approach “inspires employees to repeat their training multiple times — the most important factor in making knowledge stick.”. for associates at several large consumer electronics retailers.

Electronics 275

Electronics Consumer Electronics Games Point of Sale 275

Algopix

APRIL 14, 2024

Her efforts have helped the brand maintain a dominant online presence and drive consumer loyalty. Tim Harpe – DSW Tim Harpe at DSW has been key in transforming the company’s digital marketing approaches, focusing on personalized customer experiences and data-driven strategies to boost online and in-store traffic.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. The data helps personalise the customer experience or informs future decisions.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

ESW

JULY 6, 2023

Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience. Key Features of the Amazon Experience (and How Brands can Apply Them) So if Amazon is the standard, what do customers experience that sets the site apart?

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Ecommerce Platforms

NOVEMBER 3, 2022

So it's no wonder that for many online retailers, it's one of the busiest days of the year. In fact, it's predicted that more than 50% of US consumers will participate in this shopping event. Needless to say, a poor-performing website will hinder the customer experience and could deter customers from buying.

eCommerce 104

eCommerce Social Media Multichannel Beauty and Health 104

BigCommerce

AUGUST 13, 2018

According to the survey of American shoppers: 74% shopped at large retailers. 36% shopped at category-specific online retailers. Consumer electronics websites (45%). Multi-channel retailers that implement an effective diversification strategy will not only maximize reach but also sales opportunity.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263