How Retailers Can Control Costs Even As Return Rates Climb
Retail TouchPoints
SEPTEMBER 3, 2020
Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.
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