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The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

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HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

Retail TouchPoints

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The brick-and-mortar operations of Saks OFF 5TH’s, which consists of 105 stores, will become a separate entity called O5 and remain wholly owned by HBC.

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. If they needed a new shirt, they went to the department store.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

In February 2022, Macy’s took the opposite tack, thwarting pressure from activist investor Jana Partners and announcing it would keep its ecommerce operations integrated within its larger business. That was swiftly followed by similar moves at Saks OFF 5th in June and Hudson’s Bay in August of the same year. This strategy could hold water.

eCommerce 277
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Nordstrom: No good deeds go unpunished

Steve Dennis

Nordstrom–not only one of my favorite places to shop but also a brand I regularly feature in my keynotes on remarkable retail–recently reported strong quarterly operating performance and raised its outlook. So, naturally the stock promptly got whacked –and continues to be caught up in the market downdraft.

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Sears must think we’re stupid or gullible. Here’s why.

Steve Dennis

And considering my last role at the once-storied brand was leading corporate strategy–where my team was mostly focused on trying to fix the mall-based department store format and making the Lands’ End acquisition work–I am far from an impartial or unknowing observer. Suggesting anything else defies credulity.

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Retail vs Ecommerce: What’s the Difference?

Ecommerce Platforms

The experiences retail stores can offer are more likely to stick with consumers for the long-term than those offered by ecommerce stores. The Disadvantages of Retail Stores: Startup and Operating Costs : Running a retail store is a lot more expensive than starting an ecommerce store.

eCommerce 104