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Rillavoice Uses Speech Analytics to Offer Retailers Insight into Conversations with Customers

Retail TouchPoints

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Social media or word of mouth? Price, fit or competition?

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How to Make ‘Buy Online, Pick Up in Store’ (BOPUS) Work for Your Digital Brand

Kissmetrics

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. However, it requires synergy between online commerce channels and physical retail to succeed. BOPUS requires a physical store or pickup location where customers pick up their items.

eCommerce 282
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The 8 best Dotdigital alternatives for 2023 (free and paid)

Omnisend

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Enterprise : Custom pricing for all the features of Business, plus enhanced product training, a dedicated account manager, software engineering support, SSO, HIPAA compliance, security assistance, and premium customer service. LiveAgent can connect all of the channels you use to engage with your customers into one environment.

Live Chat 104
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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Enterprise : Custom pricing for all the features of Business, plus enhanced product training, a dedicated account manager, software engineering support, SSO, HIPAA compliance, security assistance, and premium customer service. LiveAgent can connect all of the channels you use to engage with your customers into one environment.

Live Chat 104
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Multi-Channel Retailing: The Ultimate Guide to Engaging Customers On- and Offline

Korona

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Table of contents What is multi-channel retailing?

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Shopify vs Shopify Plus: Making the Right Choice for Your Business

Ecommerce Platforms

Plus, you can access training for your team members to help them make the most of your store. On top of all that, Shopify Plus customers also get access to beta programs early, so they can test out new features before they’re available to most other Shopify users. It also syncs customer data automatically.

Shopify 104