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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. This minimises confusion, ensures accurate expectations and fosters satisfied customers who are less likely to return the product.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

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How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Personalize your customer experience.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1.

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Starting a Retail Business: The 7 Trends to Tap Into

365 Retail

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Drop Shipping.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1.