article thumbnail

Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Immaculate IT support makes navigating the complexities of online business easier.

article thumbnail

How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. This minimises confusion, ensures accurate expectations and fosters satisfied customers who are less likely to return the product.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

article thumbnail

How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. How can this work?

article thumbnail

Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Set realistic expectations to prevent frustration and anxiety among customers. Include phone numbers, email addresses, and live chat links to support further communications.

article thumbnail

Starting a Retail Business: The 7 Trends to Tap Into

365 Retail

Creating a mobile-friendly online shopping experience is vital for retailers in 2022, particularly for retailers who solely sell products and services on the internet. Online retailers must ensure their company website and apps are mobile-friendly and easy for customers to navigate. Drop Shipping.

article thumbnail

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 242