Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Post Purchase flows focus on engaging with customers after they have completed a purchase.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

365 Retail

DECEMBER 12, 2022

Return rates will unsurprisingly continue to cause headaches for retailers as nearly half (49%) of online shoppers have returned items in the past year and online returns were up 26.6% 3) Customers will demand more in return for their loyalty. in November 2022.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 257

Technology Retail Customer Experience Presentation 257

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. Additionally, loyal customers spend up to 67% more than new customers.

Recommendation 270

Recommendation eCommerce Customer Loyalty Customer Retention 270

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

OCTOBER 16, 2023

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Thankfully, the emergence of zero-party data as a key brand asset has inspired more engaging – and effective – ways of interacting with customers.

Social Media 253

Social Media Consumer Information Marketing 253

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. As we move further into modern retail, many businesses are also implementing online merchandising strategies. 3: Customer Loyalty. What is Merchandising?

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Sailthru

NOVEMBER 16, 2017

Founded in 2002, overstockArt.com is one of the earliest online sellers of hand painted art and has been a leading online retailer in the space ever since. Though this brand got an early start in the art seller community, they don’t take broad strokes with their customer experience. Read the full Q&A below!

Customer Experience 60

Customer Experience Customer Arts Customer Loyalty 60

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Personalize your customer experience.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 Let’s look at why.

Retail 234

Retail Beauty and Health eCommerce Social Media 234

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Optimizely

OCTOBER 31, 2017

Amazon has all the sales — 43% of ALL online retail sales in the US went through Amazon in 2016. It seems like no matter what you do as an ecommerce retailer, Amazon is pushing into your space and taking over. Offer a great customer experience. No wonder customers love the brand! from last year.

eCommerce 569

eCommerce Shipping Costs Definition Magazine 569

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? The good news is that starting an online business is easier than ever!

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Abandoned carts cost retailers as much as $136 billion in revenue annually.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

Algopix

DECEMBER 19, 2023

In the dynamic and ever-evolving landscape of e-commerce, Amazon Seller Central stands as a formidable hub, providing online retailers with a robust platform to connect with a diverse and expansive customer base. Handling Customer Feedback and Reviews: Customer feedback and reviews wield significant influence.

eCommerce 108

eCommerce PPC Multichannel Merchant Services 108

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 209

Payments Payment Services Customer Experience Social Media 209

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Bob Johnson’s Computer Stuff won the Innovation Award for Customer Experience. Silver Jewelry Club has you beat.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

ESW

JULY 10, 2023

These strategies can help merchants save money and improve the customer experience. TRACK RETURNS TO INCREASE CUSTOMER SATISFACTION When shoppers make returns, they often do not usually get alerted about the status of the parcel and their refund until the item is received and the refund processed. and the U.K.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

Kibo

MAY 1, 2021

Individualization is a technique used in personalization strategy to automatically optimize customer experience for each person. It uses rapid data aggregation and analysis, cross-channel deployment, and machine learning to predict customer behavior and adjust to changes faster than marketers can.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

365 Retail

FEBRUARY 23, 2022

In fact, the value of the subscription box market has more than doubled in size since Royal Mail’s last report on the industry, thanks in part to the Covid-19 pandemic and the more general acceleration in online retail growth. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. This can ultimately lead to sustained customer loyalty, a larger market share, and increased long-term growth.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

ESW

SEPTEMBER 29, 2023

An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Multichannel, on the other hand, deploys separate marketing, promotion and customer experiences over separate channels.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. The data helps personalise the customer experience or informs future decisions.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Groove

DECEMBER 18, 2019

Selecting the right eCommerce platform for your business can be a difficult yet significant decision in building your business online. Understanding how eCommerce platforms work and how they can satisfy your business’s needs and increase customer loyalty is the key to becoming a successful online retailer.

eCommerce Platforms 293

eCommerce Platforms Shopify 3dcart eCommerce 293

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. .

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

GetElastic

APRIL 17, 2019

Online retailers face an uphill battle in securing new customers. Many of these websites serve market niches – meaning it’s becoming increasingly difficult for general ecommerce sites to maintain market share against specialized retailers. More than one hundred thousand websites launch every day.

eCommerce 129

eCommerce Arts Reference Customer Loyalty 129

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. The Big Post-Purchase Customer Experience Gap in Online Retail (And What.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

ESW

SEPTEMBER 1, 2023

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Drop Shipping.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78