Customer Experience eCommerce Leisure Omnichannel 
Kibo
OCTOBER 27, 2022
During the recent pandemic, the retail landscape has witnessed a significant paradigm shift in consumer behavior like decreased foot traffic in stores, increased eCommerce purchases, etc. Any discrepancies could cause delay in shipping times – increasing the likelihood of cancelled orders due to a bad customer experience.
Retail TouchPoints
DECEMBER 2, 2020
Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal.
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Omnisend
MAY 5, 2021
There’s no doubt that the COVID-19 pandemic has changed the way we shop forever, with the trend toward ecommerce increasing sharply as many brick-and-mortar retail stores remain closed. How can you use your ESP to create a BOPIS ecommerce strategy? Find out Why Choosing an Ecommerce-First Email Provider Matters.
Omnisend
JUNE 15, 2021
Understanding how and when to engage with customers makes all the difference in the world of ecommerce. This is why we’re exploring customer lifecycle marketing today, along with the crucial role it plays in ecommerce. What’s the Role of Customer Lifecycle Marketing in Ecommerce?
iVend
AUGUST 27, 2020
Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. The Benefits of the Omnichannel Model.
Retail TouchPoints
MARCH 8, 2022
Through visitor surveys, Grant learned that consumers felt they were in a “no-pressure environment” that allowed them to browse and experience products freely and in a more tangible way. While the goal for any team is to create content that drives engagement and action, accuracy is even more central for the Babylist business.
iVend
SEPTEMBER 10, 2020
Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. As a result, retail digitalisation has quickly become a must.
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