Customer Experience, Financial Services, Payment Services and Technology

Retailers Must Embrace Financial Services, and Quickly

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point.

Financial Services

Financial Services Payment Services Payments Small Business Retail

From Obligation to Opportunity: Make Compliance Your Biggest USP

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them.

Merchant Services

Merchant Services Payment Services Payments Banking

Simplicity Underpins Future Payment Fabric And The Future Of Payments

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments

Payments Payment Services Technology Consumer

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

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Contactless Biometric Solutions for Better Shopping Experiences

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services

Payment Services Banking Customer Experience Technology

Mastercard Buys Personalization Platform from McDonald’s

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services

Merchant Services Payment Services Financial Services Travel

Implementing a Digital Trust and Safety Strategy

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. Entire Facebook groups are devoted to buying customer reviews. With trusted identities, organizations can keep consumers happy with safe, easy online experiences. Digital Trust and Safety.

Merchant Services

Merchant Services Payment Services Payments Financial Services

What Makes A Payments App Successful?

Forrester eCommerce

JANUARY 2, 2020

Excellence in digital experience is fast becoming a non-negotiable expectation that customers have from a brand. Payments apps are no exception! We recently analysed seven apps from Indian payments providers. The thing about expectations is that once they rise, they become par for the course.

Payment Services

Payment Services Customer Mobile Payments Financial Services

The Next Generation of Shoppers Needs a Next-Generation Strategy

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. They want shopping to be fast and fun — less of a process. Customize physical stores to the omnichannel experience.

Merchant Services

Merchant Services Payment Services Financial Services Omnichannel

Cloud Powers Retail Through The Economic Slowdown

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services

Financial Services Retail Payment Services Customer Experience

How the Growing FinTech Boom is Helping the Retail Industry

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Providing Payment Data.

Payment Services

Payment Services Financial Services Retail Banking

#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer

Consumer Merchant Services Social Media Technology

9 Internet Trends You Need to Know About This Year

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. “It makes our customers say ‘Wow, that’s amazing. Let’s take a deeper look at them.

Payment Services

Payment Services Banking Payments Financial Services

Four Key Takeaways From The 2022 State Of Retail Payments Survey

Forrester eCommerce

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Payment Services

Payment Services Retail Financial Services Customer Experience

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Multi-Dimensional Commerce: the COVID-Driven Opportunity.

Merchant Services

Merchant Services Payment Services Payments eCommerce

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Multi-Dimensional Commerce: the COVID-Driven Opportunity.

Merchant Services

Merchant Services Payment Services Payments eCommerce

How Privacy Issues in Mobile Apps Impact Retailers

Retail TouchPoints

AUGUST 29, 2022

Consumers prefer the convenience and simplicity of mobile apps to make purchases, track orders, browse new products and communicate with service agents. While foot traffic still plays a major role in business, mobile apps elevate and simplify customer experiences and drive engagement and brand loyalty.

Mobile

Mobile Payment Services Payments Retail

BNPL: Multiple Growth Opportunities Despite Rumblings About Regulation

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. with late payments, fees, etc.]. In fact, 50% of U.S Then I can see a change coming.

Merchant Services

Merchant Services Payment Services POS Consumer

Coinbase Commerce Review (Sep 2021): Everything You Need to Know

Ecommerce Platforms

SEPTEMBER 28, 2021

Coinbase Commerce is a merchant payment solution that helps online businesses accept cryptocurrency payments. The platform leverages blockchain technology in order to facilitate digital asset payments for its customers.

Payment Services

Payment Services Merchant Services Cryptocurrencies Payments

Innovating Across the Customer Journey to Create More Commerce

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

Merchant Services

Merchant Services Payment Services Payments Customer

Salesforce CRM Review: The Complete Guide for 2019

Ecommerce Platforms

AUGUST 7, 2019

You can try anything from Quip for collaboration, to the Salesforce Platform, Service Cloud, eCommerce Cloud, Marketing Cloud, and Sales Cloud. You can essentially combine Salesforce with just about any other part of your business process. Salesforce Service Cloud Pricing. Salesforce Sales and Service Cloud Pricing.

Payment Services

Payment Services Multi-channel Arts Management

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

APRIL 10, 2018

I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. Unfortunately, it seems like most businesses are struggling to provide the services and options that consumers expect.

eCommerce

eCommerce Live Chat Shipping Costs Payment Services

5 Reasons Why Your Business Should Focus on Customer Data

Retail TouchPoints

AUGUST 20, 2021

But today, when technology gives us the capability to make virtually everything measurable, moving from data to insights — and ultimately to meaningful action — is where the true challenge lies. Today, every single variable in customer behavior can be utilized to decipher even the most nuanced preferences. Adapt your offerings.

Customer Data

Customer Data Payment Services Customer Financial Services

Online Retail Today

Retailers Must Embrace Financial Services, and Quickly

From Obligation to Opportunity: Make Compliance Your Biggest USP

Webinars

Trending Sources

Simplicity Underpins Future Payment Fabric And The Future Of Payments

Webinars

Contactless Biometric Solutions for Better Shopping Experiences

Mastercard Buys Personalization Platform from McDonald’s

Implementing a Digital Trust and Safety Strategy

What Makes A Payments App Successful?

The Next Generation of Shoppers Needs a Next-Generation Strategy

Cloud Powers Retail Through The Economic Slowdown

How the Growing FinTech Boom is Helping the Retail Industry

#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’

9 Internet Trends You Need to Know About This Year

Four Key Takeaways From The 2022 State Of Retail Payments Survey

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

How Privacy Issues in Mobile Apps Impact Retailers

BNPL: Multiple Growth Opportunities Despite Rumblings About Regulation

Coinbase Commerce Review (Sep 2021): Everything You Need to Know

Innovating Across the Customer Journey to Create More Commerce

Salesforce CRM Review: The Complete Guide for 2019

How to Use Facebook Messenger to Sell More E-Commerce Products

5 Reasons Why Your Business Should Focus on Customer Data

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