Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Payment Processors. Verifone (formerly 2Checkout).

Payment Services 128

Payment Services Merchant Services Payments Subscription 128

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. The payments platform acquired deal-finding platform Honey Science Corp. for $4 billion in November 2019.

PayPal 279

PayPal Merchant Services Payment Services Payments 279

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 261

Payment Services Banking Customer Experience Technology 261

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services 267

Merchant Services Payment Services Financial Services Travel 267

Forrester eCommerce

NOVEMBER 8, 2023

Imagine sitting down at the charming Sikkim restaurant in Nepal, ready to enjoy a delightful meal with colleagues, only to realize that none of you have brought your wallets—no cash, no cards, nothing. Well, that happened to us on our recent trip to Nepal. We had only our smartphones, the ubiquitous companions of modern life. […]

Payment Services 305

Payment Services Financial Services Customer Experience Customer 305

Forrester eCommerce

AUGUST 11, 2021

Open finance will change little in the next couple of years — but will transform financial services over the coming decade.

Financial Services 370

Financial Services Banking Customer Payment Services 370

Forrester eCommerce

JANUARY 2, 2020

Excellence in digital experience is fast becoming a non-negotiable expectation that customers have from a brand. Payments apps are no exception! We recently analysed seven apps from Indian payments providers. The thing about expectations is that once they rise, they become par for the course.

Payment Services 195

Payment Services Customer Mobile Payments Financial Services 195

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. Entire Facebook groups are devoted to buying customer reviews. With trusted identities, organizations can keep consumers happy with safe, easy online experiences. Digital Trust and Safety.

Merchant Services 260

Merchant Services Payment Services Payments Financial Services 260

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 334

Shipping Costs Shipping Merchant Services Payment Services 334

Retail TouchPoints

APRIL 15, 2021

The funding will be used to expand the Signifyd Commerce Protection Platform and identity graph globally across digital shopping and payments. The solution provider also will build up its global product, customer success, risk intelligence and data science teams while expanding its development and engineering teams.

Merchant Services 185

Merchant Services eCommerce Financial Services Payment Services 185

Retail TouchPoints

SEPTEMBER 6, 2022

They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

Merchant Services 287

Merchant Services Payment Services Financial Services Omnichannel 287

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Retail TouchPoints

SEPTEMBER 25, 2020

Other than absolutely essential costs like rent or a mortgage payment — which may have been covered by government stimulus checks before they run out — people have not had the opportunity to spend their money as normal. This third and perhaps most predictable option is a major risk to the financial system.

Consumer 116

Consumer Payment Services Banking Automotive 116

Forrester eCommerce

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Payment Services 39

Payment Services Retail Financial Services Customer Experience 39

Forrester eCommerce

APRIL 21, 2020

On Thursday, April 16, payments firm Stripe announced that it had raised $600 million in fresh funding. The funding comes on top of a $250 million round in September 2019 and values the fintech at an eye-watering $36 billion. The economy may be contracting as a result of the COVID-19 downturn, but investors are certainly […].

Banking 217

Banking Payment Services Financial Services Customer Experience 217

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. “It makes our customers say ‘Wow, that’s amazing. Let’s take a deeper look at them.

Payment Services 72

Payment Services Banking Payments Financial Services 72

Retail TouchPoints

NOVEMBER 18, 2021

To boost usage, Hemal Negarsheth, Associate Partner, Financial Services, Kearney, noted that retailers should employ varied techniques to pick up on data signals that indicate a shopper would benefit from budgeting flexibility, a key consumer motivator for using BNPL.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Retail TouchPoints

JUNE 8, 2022

The vast changes that we saw developing in human behavior, society and the economy didn’t just create new challenges – they also created new opportunities, such as commercial airlines operating cargo flights , hotels offering day rates for home workers or restaurants providing groceries alongside meals. Moshe Selfin is COO and CTO at Finaro.

Merchant Services 245

Merchant Services Payment Services Payments eCommerce 245

Retail TouchPoints

JUNE 8, 2022

The vast changes that we saw developing in human behavior, society and the economy didn’t just create new challenges – they also created new opportunities, such as commercial airlines operating cargo flights , hotels offering day rates for home workers or restaurants providing groceries alongside meals. Moshe Selfin is COO and CTO at Finaro.

Merchant Services 245

Merchant Services Payment Services Payments eCommerce 245

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. That means their core data is held and processed from cloud servers. Check out our Square Payments review here ).

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. That means their core data is held and processed from cloud servers. Check out our Square Payments review here ).

POS 104

POS Payment Services Merchant Services lightspeed 104

Retail TouchPoints

AUGUST 29, 2022

Consumers prefer the convenience and simplicity of mobile apps to make purchases, track orders, browse new products and communicate with service agents. While foot traffic still plays a major role in business, mobile apps elevate and simplify customer experiences and drive engagement and brand loyalty.

Mobile 312

Mobile Payment Services Payments Retail 312

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. with late payments, fees, etc.]. In fact, 50% of U.S Then I can see a change coming.

Merchant Services 277

Merchant Services Payment Services POS Consumer 277

Ecommerce Platforms

SEPTEMBER 28, 2021

Coinbase Commerce is a merchant payment solution that helps online businesses accept cryptocurrency payments. The platform leverages blockchain technology in order to facilitate digital asset payments for its customers.

Payment Services 104

Payment Services Merchant Services Cryptocurrencies Payments 104

Retail TouchPoints

JUNE 30, 2021

Taking a physical experience and integrating digital payments on mobile platforms can boost customer engagement and satisfaction. Comparing individual customer data with payments data from thousands of other customers provides the opportunity to identify trends and preferences with great accuracy.

Merchant Services 226

Merchant Services Payment Services Payments Customer 226

Ecommerce Platforms

AUGUST 7, 2019

You can try anything from Quip for collaboration, to the Salesforce Platform, Service Cloud, eCommerce Cloud, Marketing Cloud, and Sales Cloud. You can essentially combine Salesforce with just about any other part of your business process. Salesforce Service Cloud Pricing. Salesforce Sales and Service Cloud Pricing.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Kissmetrics

APRIL 10, 2018

I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. Unfortunately, it seems like most businesses are struggling to provide the services and options that consumers expect.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

AUGUST 2, 2021

We built our business to make the financial system more fair, accessible and inclusive, and Afterpay has built a trusted brand aligned with those principles.”. Payment industry experts see the acquisition as a win for both companies as well as a sign of the growing ubiquity of BNPL.

Merchant Services 317

Merchant Services Payment Services Small Business Retail Banking 317

Retail TouchPoints

AUGUST 20, 2021

As 76% of businesses that are advanced in their integration of technology, business goals and analytics report a more favorable market position, retailers today can’t miss out on using customer data to improve virtually every aspect of their operations. . Improve interactions and customer service. Adapt your offerings.

Customer Data 347

Customer Data Payment Services Customer Financial Services 347