Remove Customer Experience Remove Mobile Remove Omnichannel Remove Sporting Goods
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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Rivian , the all-electric pickup truck maker, recently launched its first retail hub with a lounge, garden, and library.

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Top Ways Retailers Continue Evolving their Tech Stacks

Retail TouchPoints

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Starbucks and Bank of America Link Loyalty Programs to Provide Extra Perks

Retail TouchPoints

And more brands are following suit, including Nike , which integrated its loyalty program with Dick’s Sporting Goods ’ program in 2021 and Hibbett’s in October 2023.

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Connected Customers Are Changing The Buying Experience

RTP blog

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Today’s shoppers not only expect but demand a well-curated, highly customized shopping experience.

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NRF 2021 Reminds Retailers to Focus on the Big Picture With These 5 Customer-Centric Strategies

Kibo

Rather, shoppers in 2021 will want a good omnichannel experience that’s streamlined and seamless. What used to feel like a side project for many brand marketing teams, must now be a core component of the customer experience. Your Omnichannel Experiences Should Drive Value.

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5 Best Practices for Sports and Outdoor Brands From REI, Nike and Lululemon

Sailthru

To thrive in the age of Amazon, sporting goods and outdoor brands brands must recognize that they have an edge. outdoor and sporting goods market is a big one, worth $120 billion. Sporting and outdoor brands can stay ahead. Sporting equipment is an investment. Master Mobile Like REI. Need inspiration?

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