Customer Experience Omnichannel Specialty Retailers Technology 
Retail TouchPoints
FEBRUARY 5, 2021
Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.
Retail TouchPoints
FEBRUARY 27, 2024
However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.
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Retail TouchPoints
FEBRUARY 18, 2021
Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. It supports the consultative experience that’s a definer for how consumers want to be treated.” Are Appointments in Your Future? 4 Keys to Success.
Retail TouchPoints
JULY 30, 2020
Technology purchases will get the bulk of attention and dollars. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. Heightened competition inspiring hyperlocal, omnichannel advertising.
Steve Dennis
JANUARY 9, 2018
Moreover, large, well capitalized companies will take advantage of asset “fire sales” or technology plays to complement their skills and accelerate their growth. Regardless, clearly in-store technology must evolve to support this rapidly evolving world. Omnichannel is dead. Digital-first, harmonized retail rules.
Retail TouchPoints
APRIL 2, 2021
The reward of the experience drives the consumer’s behavior, as opposed to a brand fretting about reaching the consumer on every channel they may possibly ever use. Burger King’s use of geolocation and gamification to encourage customers to find and visit stores in their area is a case in point. The Road Ahead for Retail.
Retail TouchPoints
OCTOBER 7, 2020
At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.
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