Forrester Omnichannel

MARCH 22, 2017

Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts. A random search on Trustpilot for customer satisfaction with telcos in various countries shows widespread dissatisfaction.

Omnichannel 141

Omnichannel Telecommunications Multichannel Customer Experience 141

GetElastic

APRIL 2, 2019

Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. Siloed systems also make it harder to deliver consistent customer experience across existing and emerging touchpoints. Customers feel the confusion, too. Omnichannel journeys.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Your Omnichannel World Strategy.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. In each of these roles, he engineered projects within omnichannel and customer experience, developed long-term commerce solutions, and expanded all system offerings.

Telecommunications 80

Telecommunications Omnichannel Technology Customer Experience 80

GetElastic

FEBRUARY 21, 2019

As Switzerland’s largest telecommunications agency in business since 1851, Swisscom had been running operations on a monolithic commerce platform for some time. By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. Source: The Dots.

Telecommunications 115

Telecommunications Magazine Customer Experience Mobile 115

GetElastic

MAY 25, 2020

Our partner, Hycom.digital has created a demo, enhancing Elastic Path Commerce Cloud solution with Contentful, the agile content platform, and thus highlighting how quickly and easily a customer can bring a chatbot to life. What does this mean for customers? Especially young customers need a constant contact and dialogue.

Telecommunications 78

Telecommunications Omnichannel Demo Channel 78

Whisbi

APRIL 10, 2019

Whisbi’s AI-powered conversational sales platform for enterprises connects online customers with chatbots and omnichannel agents and it’s helping brands to boost online sales and improve customer experience. In fact, Whisbi clients have increased their online sales conversion rate tenfold and doubled their cross-selling.

Telecommunications 81

Telecommunications Management Automotive Travel 81