How Retailers Can Control Costs Even As Return Rates Climb
Retail TouchPoints
SEPTEMBER 3, 2020
Returns are a cost of doing business for any retailer. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.
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