Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 261

Consumer Shipping Costs Customer Retention Information 261

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 304

Customer Experience Technology Customer Fulfillment 304

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JULY 10, 2023

Assistive customer service. Improving customer service has long been a priority for retailers large and small. Service interactions often define a customer’s shopping journey. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 267

Merchant Services Shipping Costs Retail Social Media 267

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Smile.io

APRIL 30, 2024

  But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. Loyalty & Reward Program Insights from Smile.io Loyalty & Reward Program Insights from Smile.io What is email retargeting?

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Ecommerce Platforms

FEBRUARY 25, 2019

However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. How often the customer is charged. How often a product is shipped. Customers who order a subscription product will be charged when they sign up. Customer retention.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 213

Payments Payment Services Customer Experience Social Media 213

RetailMinded

JULY 29, 2023

This involves integrating customer accounts and payment systems into their websites, enabling customers to make direct purchases online without the need to visit a physical store. Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

This involves integrating customer accounts and payment systems into their websites, enabling customers to make direct purchases online without the need to visit a physical store. Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Demac Media

OCTOBER 24, 2017

When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. Here are two things that will help turn your one-time holiday shoppers into your newest ride-or-die customers. Personalized Emails. Social Media.

Social Media 37

Social Media Customer Customer Retention Download 37

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Payoneer

JUNE 7, 2019

Returns eat into profits and increase your inventory, which is why so many businesses actively work to limit a customer’s ability to send back their purchases. But what if taking the opposite approach, i.e., using a flexible return policy, improved customer retention, increased positive word-of-mouth and boosted sales?

Customer 26

Customer Customer Loyalty Shipping Costs Customer Retention 26

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Demac Media

OCTOBER 24, 2017

When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. Here are two things that will help turn your one-time holiday shoppers into your newest ride-or-die customers. Personalized Emails. Social Media.

Social Media 28

Social Media Customer Customer Retention Download 28

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. Uncertainties of rapid growth and customer churn. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Launch or ramp up a rewards program. Minimize the rate of abandoned cart.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

SEPTEMBER 22, 2020

Create a points system Gamifying your subscription business can be just the ticket to get customers to stay with you and engage with your brand more. Try introducing a points system that focuses on customer loyalty. In doing so, you’ll add an extra level for customers to continue using your subscription service.

Subscription 46

Subscription Social Media Customer Retention Article 46

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. According to a global survey , "66% of global consumers would pay more for sustainable businesses and products." Subscriptions Build Up Customer Loyalty.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Korona

AUGUST 23, 2022

There are generally three types of subscription services: Curation : Curated subscriptions are a specific type of subscription service that selects a group of products for a customer within a product category or across multiple categories. Recurring subscriptions allow you to understand your customers’ behavior better.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Smile.io

MAY 2, 2023

Step 1: Set the goals for your loyalty program A ship with no compass will end up going in circles. The same is true for loyalty programs–set a concrete goal before embarking on your journey to ensure you actually reach your destination. Get your customers motivated to earn points by offering these rewards: Free products.

Social Media 69

Social Media Shipping Costs Events Blog 69

Kibo

MAY 14, 2014

Be responsive to your customers: In order to maximize online sales and build brand equity, you need to go where the eyeballs are—this means optimizing your online shopping experience to work over all connected devices. A recent customer survey reveals that 69% of customers expect sales associates to be armed with mobile devices.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

eCommerceFuel

FEBRUARY 16, 2021

Higher customer retention. We’ll get further into the details but first, a short definition: A wholesale price is a discounted price that you offer to customers who buy in bulk. If you’re selling jewelry at a retail price, your main customers are consumers. And gaining these new customers’ loyalty is even harder.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

ROI Revolution

MARCH 2, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ).

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Touchless payment continues to grow. January 7 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 3, 2020

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. 23% of executives still expect a decrease in customer demand over the next six months.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

OCTOBER 1, 2020

BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2020

64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. While over half (54%) of executives surveyed in April expected profits to decrease over the next six months, that number is down to 31% now – the lowest it’s been since the beginning of the pandemic.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. 23% of executives still expect a decrease in customer demand over the next six months.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

JULY 1, 2021

Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. June 1 update. Touchless payment continues to grow.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ).

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158