Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 235

Supplies Arts Customer Loyalty Fulfillment 235

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 218

eCommerce Order Fulfillment Fulfillment Multi-channel 218

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 317

Payment Services eCommerce Shipping Costs Multi-channel 317

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 250

Shipping Costs Customer Experience Supplies Improvements 250

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 250

Shipping Costs Payment Services Banking Retail 250

Retail TouchPoints

JULY 26, 2022

Loyalty Shifts to Value. In 2020 and 2021, customer loyalty saw a huge shift to convenience and safety as consumers demanded a frictionless experience – often buying online from home and having the order fulfilled in or from the store. Physical Stores will Drive Growth Across all Channels.

Shipping Costs 289

Shipping Costs Gifts Fulfillment Consumer 289

ESW

MARCH 5, 2024

It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop. With the rise of data analytics and advanced technology, logistics is no longer the backroom, spreadsheet-only operation that it once was. “Consumer demand is clearly high—and continuing to grow.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 203

Fulfillment Operations Shipping Costs Order Fulfillment 203

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. It’s not just about compliance; it’s about optimizing protection, compliance, and overall operational efficiency, fostering adaptability in a dynamic marketplace.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 259

Consumer Supplies Fulfillment Technology 259

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. The deal gives Ahold Delhaize access to a fulfillment center and additional ecommerce capabilities, including same-day and rush delivery in New York City.

eCommerce 159

eCommerce Omnichannel Customer Loyalty Fulfillment 159

Retail TouchPoints

MARCH 25, 2021

Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process. operational efficiencies that improve the returns process. Additionally,? and save time with? Recommerce?

Customer Loyalty 284

Customer Loyalty Retail Technology Improvements 284

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. And there’s plenty of money at stake.

Merchant Services 272

Merchant Services Shipping Costs Retail Social Media 272

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 283

eCommerce Omnichannel Customer Loyalty Fulfillment 283

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

JANUARY 24, 2023

More brands are activating their first-party data beyond their owned and operated ad inventory on channels like connected TV, programmatic video and display, social, email and even direct mail, using in-store shopper and/or ecommerce transactional point-of-purchase data.

Social Media 243

Social Media Channel Customer Loyalty Banking 243

RetailMinded

MARCH 10, 2022

Where once upon a time retail business models had the luxury of evolving over years and often even decades, retailers over the last two years were forced to rapidly pivot their operations, change business models and even switch to unfamiliar, new ways of working. And, make no mistake, physical retailers play a big part in this.

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

JULY 20, 2022

So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . While some companies are actively investing in internal, verticalized operations, others are shifting to third-party manufacturing and nearshoring to effectively (and profitably) respond to demand.

Supplies 297

Supplies Shipping Costs Customer Loyalty Technology 297

Kissmetrics

DECEMBER 18, 2020

However, now that the online shopping giant is no longer operating, you might be interested in finding the best alternatives to Wanelo. Wanelo was a social media platform designed to operate as a digital shopping mall. With Shopkick, you can be assured of driving customer loyalty. What Was Wanelo?

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 231

Shipping Costs Improvements Live Chat Retail 231

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. Greater demand forecasting.

Retail 348

Retail Fashion Supplies Apparel 348

Algopix

OCTOBER 21, 2023

By understanding CLV, you can tailor your marketing and customer service strategies to maximize the value of each customer. Operational Metrics Efficient operations are the backbone of any successful eCommerce business. Monitoring operational KPIs ensures smooth order processing and customer satisfaction.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

lateshipment

AUGUST 1, 2022

While automation won’t necessarily resolve these issues, it can help scale ordering processes to provide efficient fulfillment services and eliminate delayed or partially fulfilled orders. For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. All these laws must be considered in your customer service, operations and fulfillment procedures or your program runs the risk of a costly lawsuit or state action.

Gifts 248

Gifts Payment Services Payments Multi-channel 248

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. What’s more, scaling up requires dynamic fulfillment capabilities. Traditional eCommerce companies often receive credit card information each time a customer checks out.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

Algopix

JULY 1, 2023

These solutions provide a centralized hub for businesses to streamline their listing management, inventory control, order fulfillment, and customer support processes across various platforms, such as e-commerce websites, marketplaces, social media platforms, and more.

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

Groove

MARCH 24, 2022

Because all digital marketing agencies function differently, we’re sharing how we operate and insights from our standpoint. Groove operates using a variety of services. Our diverse team members bring knowledge to the table in all areas, completely fulfilling our client’s concerns and clearing up any confusion they may have.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

JUNE 10, 2021

At GameStop, Wilke now oversees growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer. The company also has announced plans to build a new ecommerce fulfillment center in York, Pa. that will be operational by Q4 2021.

eCommerce 147

eCommerce Customer Loyalty Games Fulfillment 147

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected.

Shipping Costs 236

Shipping Costs Retail Fulfillment Channel 236

ChannelAdvisor

JANUARY 25, 2019

This year, customer expectations of the online shopping experience will only get higher. One essential part of meeting customer expectations is top-notch delivery service. Here are three fulfillment strategies e-commerce companies can leverage in 2019 to do just that. Same-day delivery. Transparency throughout the process.

Order Fulfillment 49

Order Fulfillment Fulfillment Blog eCommerce 49

GetElastic

JANUARY 19, 2021

The emphasis on “enterprise marketplaces” is very crucial, because this doesn’t speak to our more renowned online marketplaces like Amazon, eBay and Alibaba, but rather to businesses that have mostly operated in analog mode before entering the digital space like Walmart. As the operator you can expect: Increase catalog size.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

ChannelAdvisor

APRIL 7, 2019

This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. When executed effectively, this positive experience builds customer loyalty and leads to repeat purchases. Optimize operations.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

RetailMinded

MARCH 31, 2021

There’s clearly a massive opportunity here for challenger brands – especially those in the DTC space – to capitalise on the huge increase in online custom, especially as shoppers – as much as 81% of them – want to buy products from brands directly. . New Era – New Solutions Needed .

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92