Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

Retail TouchPoints

JULY 1, 2021

Every one of them still operates on the fringes of society. No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. Why does customer loyalty work? Are these regulations baseless?

Customer Loyalty 225

Customer Loyalty Customer X-cart Customer Retention 225

Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. Brands can initiate various customer loyalty and rewards programs based specifically on what customers are doing with those products.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . > Receive Delivery Experience Feedback – Gather feedback from customers about their delivery experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

GetElastic

JULY 29, 2019

Usually when you read about fulfillment , the discussion is focused on some logistical or technical aspect of delivering goods to customers. Of course, there are many operational tasks and backend processes that all must harmonize in order to make it happen. Each error is devastating to that particular customer’s experience.

Arts 149

Arts Customer Loyalty Fulfillment B2B 149

Retail TouchPoints

SEPTEMBER 11, 2020

Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. This control ideally positions brands to encourage long-lasting customer loyalty. The Brand Matters.

eCommerce 241

eCommerce Operations Fulfillment Customer Loyalty 241

Retail TouchPoints

SEPTEMBER 14, 2023

Amazon uses these external operators in its delivery service partner (DSP) program, which consists of approximately 279,000 driving jobs and helps Amazon deliver 20 million packages every day in 19 countries. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business.

Omnichannel 274

Omnichannel Customer Loyalty Operations Definition 274

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Digital Doughnut

MARCH 25, 2022

We’re constantly told that loyal customers are an asset, but look at research and you get a really keen sense of just how valuable they are. For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 256

Accessories Customer Loyalty Events Apparel 256

Retail TouchPoints

AUGUST 4, 2021

With turnover rates reaching 67% for part-time retail employees when compared to other industries, it’s no secret that retail owners and operators are scrambling to find a sustainable solution to protect their business. Streamline workplace operations. Establish well-defined team roles and responsibilities. Reinvent employee training.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

Retail TouchPoints

MARCH 25, 2021

Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process. operational efficiencies that improve the returns process. Additionally,? and save time with? Recommerce?

Customer Loyalty 290

Customer Loyalty Retail Technology Improvements 290

Retail TouchPoints

APRIL 7, 2022

Mericle was most recently CMO at the pool and spa maintenance and supply brand Leslie’s , where she led the company’s digital transformation, launched a customer loyalty program and added top-funnel media. Mickey Mericle. She also has held marketing leadership roles at Shutterfly, Adobe, Walmart and Target.

Marketing 306

Marketing Customer Loyalty Customer Experience Supplies 306

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 263

Supplies Arts Customer Loyalty Fulfillment 263

Wiser

JANUARY 4, 2024

By setting lower prices, businesses can have competitive prices , attract price-sensitive customers, and potentially command a larger market share. This strategy, however, requires the business to operate at a lower cost to avoid financial losses. Firstly, understand your customer’s price sensitivity.

Operations 145

Operations Customer Loyalty Small Business Retail Consumer 145

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

OCTOBER 26, 2022

“During her tenure as Interim CEO, Sue took consequential actions to increase liquidity and establish the groundwork to improve customer loyalty, traffic and market share,” said Harriet Edelman, Independent Chair of BB&B’s Board of Directors in a statement.

Customer Loyalty 263

Customer Loyalty Supplies Operations Marketing 263

Retail TouchPoints

AUGUST 9, 2022

Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”. “Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI.

Webinar 311

Webinar Customer Loyalty Books Improvements 311

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JULY 20, 2022

So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . While some companies are actively investing in internal, verticalized operations, others are shifting to third-party manufacturing and nearshoring to effectively (and profitably) respond to demand.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. The Future of Ecommerce is Automated and Digitized.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

SEPTEMBER 13, 2023

There’s no doubt that preventing and streamlining chargebacks significantly benefits retailers, but companies should also consider a comprehensive strategy around collaboration and technology to reduce the risk of chargebacks, improve operations and ultimately reap dividends in the form of increased profitability and customer loyalty.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

OCTOBER 29, 2021

Even with the gradual removal of restrictions, retail outlets had to operate with minimal personnel, making it difficult for customers to receive the type of customer service they were accustomed to experiencing. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations.

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

JANUARY 25, 2024

Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. Passkeys also can significantly reduce security operation and implementation, particularly for companies that utilize SMS texts for secure two-factor authentication (2FA).

Payment Services 264

Payment Services Cryptography Payments Improvements 264

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. Most recently, he was Acquia’s COO, leading all aspects of customer success, professional services, global support, security and operations.

Improvements 317

Improvements Payment Services Consumer Banking 317

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Regardless of how and where your business operates, an effective strategy is essential. Maintaining customer loyalty.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. The possibilities appear to be endless.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

FEBRUARY 15, 2022

Long-term, I predict that ultra-rapid delivery of fresh produce from geographically strategic farming operations will become the de facto market model, decentralizing production and personalizing product assortments. The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321