lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

DECEMBER 17, 2023

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. So, what is WISMO?

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

DECEMBER 17, 2021

On the other hand, there was a small drop in e-commerce sales due to shoppers showing eagerness to visit stores. Holiday shopping sales are expected to grow to an all-time high of between $843.4 billion and $859 billion of sales in November and December, which represents growth of 8.5% – Forbes. The verdict is clear.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

OCTOBER 1, 2021

Brands across eCommerce are looking to improve their services at every touchpoint to build a loyal customer tribe and grow. From optimizing their website and checkout experience, making use of marketing tools to enable product discovery and customer engagement, etc. Drive post-purchase CX success with tools to: .

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

FEBRUARY 26, 2021

You can then mitigate their anxiety by sending out automated and personalized shipping notifications via emails and SMS at various stages of the delivery cycle such as ‘order shipped’, ‘delivery attempted’, ‘order delivered’, etc. #2: FAQs from retailers to improve their customers’ post-purchase experiences.

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

SEPTEMBER 16, 2022

But before that, we at LateShipment.com have prepared a downloadable checklist comprising 30+ actionable ways to help you boost holiday sales. Holiday sales are usually 3x or even 4x than the rest of the year. However, more shoppers won’t equal more sales if businesses have not anticipated this holiday season trend.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

SEPTEMBER 8, 2022

Provide timely offers and discounts across different funnel stages to increase your chances of sales and repeat sales and reduce cart abandonment. Enhance your sales game. The holiday season is your chance to make more sales than the rest of the year combined. Provide delightful shipping and delivery experiences.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

JUNE 24, 2021

Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre-purchase phase, you need to interact with the customers about everything regarding their orders in order to get their delivery experience right and improve customer delight. Branded Order Tracking Pages.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

AUGUST 17, 2023

E-commerce returns from a business’ PoV aren’t just collecting the shipped-out product back and taking further steps to rectify the issue. Unmanaged returns are a cost center for e-commerce businesses Customers opt for refunds due to the complicated exchange process, leading to losing a sale. Branded Return Tracking 3.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Having a returns policy that is flexible in the answers to all these questions to meet your customers’ expectations, instills your customers’ trust to keep shopping with you.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. What products are “final sale”? How can a customer initiate an exchange or return?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

NOVEMBER 12, 2022

Unlike your customers, hackers never take a holiday. And if they cause your eCommerce store to crash during the holiday season, you’ll lose a huge amount of traffic and sales. You’ll also upset your customers who can’t browse your store and may be concerned that their details are at risk. Strengthen Your Website’s Security.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

lateshipment

OCTOBER 31, 2022

Unlike your customers, hackers never take a holiday. And if they cause your eCommerce store to crash during the holiday season, you’ll lose a huge amount of traffic and sales. You’ll also upset your customers who can’t browse your store and may be concerned that their details are at risk. Strengthen Your Website’s Security.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

lateshipment

AUGUST 13, 2021

This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Since you’re not buying wholesale or committing to someone, you can experiment with different products and see what gets you sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

AUGUST 10, 2022

Your business’ long-term success depends on your conversion success, customers reaching back to your brand, your rates, customer feedback, etc, and your branding plays a huge role in it. Therefore, in this article, we’ll help you with some of the best strategies to improve your eCommerce store’s branding.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

MAY 5, 2021

Not only does website engagement keep your new visitors interested in learning about your company, but it also helps retain existing customers. Thus, optimizing the sales cycle. From driving traffic to keeping your existing customers happy, we’ll look at each tip in detail. Offer Discounts and Sales Promotions.

eCommerce 130

eCommerce Social Media Shipping Costs Reference 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. In-store experiences are human-led, with greater control and empathy towards customer needs and grievances. 2020 has been a watershed year for retail.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Increase customer loyalty. Increase sales. But that’s just the bare minimum.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

JUNE 3, 2022

Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. How Lateshipment.Com Can Help with Last-mile Carrier Tracking (and More!).

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier. Customers expect to be kept in the loop of their order’s status at every stage of the delivery lifecycle.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

SEPTEMBER 2, 2021

Direct-to-consumer (D2C) eCommerce sales in the US reached $111.5 And in 2021, D2C online sales are projected to surpass $129 billion. For the manufacturer, it eliminates the barriers in reaching their end consumers, allowing greater control over branding, reputation, sales, and customer service. billion in 2020.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246