Retail TouchPoints

APRIL 10, 2024

But there is a way forward, a balance that allows for costs to be recovered and keeps base customers happy and loyal. Balancing Costs and Customer Loyalty Most customers have been more than forgiving and mostly understanding toward their favorite brands and retailers, while maybe just a little annoyed.

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Retail TouchPoints

JULY 12, 2024

A great starting point is recognizing — as most retailers already do — that not all deliveries are equal, and the more challenging the delivery, the more improvement is waiting to be unlocked. Breaking down information silos and adding some of the basics allows for a humanized AI experience that is actually pleasant.

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Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1.

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Retail BigCommerce B2C Channel 298

Groove

DECEMBER 11, 2024

Weve helped several clients set up loyalty programs. In the process, we have learned that offering shoppers something of value and giving them personalized attention can improve the overall user experience.

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eCommerce Social Media White Paper Seminar 317

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improved control of operational processes (54%). Better understanding of customers (52%). Improve customer service.

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Payment Services Merchant Services Improvements eCommerce 412

Groove

NOVEMBER 7, 2024

Well-integrated experiences improve customer loyalty; shoppers feel as though they can easily connect with the company and trust what it tells them. We have helped a variety of companies like yours navigate the complexities of online marketing and can help you determine where your business could improve.

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Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. In addition, companies have an obligation to embrace multiple layers of security within their own systems to protect customers from bad actors.

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Improvements Payment Services Consumer Banking 317

Forrester eCommerce

MARCH 26, 2024

Learn about the potential of predictive AI — and, now, generative AI — in enhancing loyalty programs and strategies.

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Improvements Customer Loyalty B2C Consumer 400

Retail TouchPoints

JUNE 2, 2022

Online, Gymshark’s blog content provides its audience with value in the form of fitness advice and athlete profiles , placing the focus on self-improvement and not just making a sale. The brand distributed more than 40 grants to champion women’s leadership, economic opportunities and improved sanitation in 17 countries.

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Customer Loyalty Customer Events Consumer 278

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Groove

JULY 26, 2024

Managing customer churn and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. The reality is both of these elements can be defining KPIs for your business and a critical intersection for organizations looking to improve customer loyalty.

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Customer Loyalty Customer Point of Sale Accessories 195

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Kissmetrics

JANUARY 7, 2022

That’s why improving your website performance is crucial. These are easy to use and provide a list of steps you can take to improve your website performance. A fast responding site has many advantages, such as: Better user experience: Your website needs to be fast if you don’t want frustrated customers to leave.

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Improvements Reference Download SEO 274

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 396

Banking Improvements Recommendation Customer 396

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

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Improvements Customer Experience Customer Customer Loyalty 259

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. Get S Loyalty Now to Increase Your LTV.

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Shipping Costs Customer Customer Loyalty Social Media 417

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

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Customer Retention Customer Social Media Retail 111

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Retailers are caught in a difficult position.

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Fulfillment Shipping Costs Magento Consumer 274

Forrester eCommerce

NOVEMBER 7, 2022

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty.

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Improvements Customer Loyalty Customer Experience Customer 195

Retail TouchPoints

DECEMBER 4, 2024

Because the team’s office is a short distance away, it creates a clear pipeline from the store floor to the executive team, which can help improve the brand’s feedback loop and foster customer loyalty. We’ve done events where customers have come up to me because I host all our livestreams.

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Travel Retail Demo Customer 296

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. If not, you should consider it.

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Improvements Technology Blog Customer Loyalty 349

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

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Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

NOVEMBER 17, 2023

Successful execution of product substitution depends on several key factors: delivering functional equivalence to the original product, improving product quality, ensuring price alignment, having real-time visibility into inventory management and customer behavior, and upholding customer experience standards.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JANUARY 17, 2025

Customer-first strategies that not only reduce returns but also boost experience and loyalty. This approach creates a seamless customer journey, reduces return rates and helps customers feel more confident and satisfied with their purchases. Inaccurate product selection is a primary driver of returns.

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Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

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Customer Loyalty Improvements Operations Customer Experience 360

Retail TouchPoints

MARCH 25, 2021

Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process. operational efficiencies that improve the returns process. and save time with? Recommerce?

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Customer Loyalty Retail Technology Improvements 290

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Optimizely

NOVEMBER 5, 2020

By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. In this article, we’re going to look at how customer loyalty data can help you increase engagement, personalize messages, acquire new customers, and drive traffic to your sites.

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Customer Loyalty Article Recommendation Definition 369

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty.

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Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

DECEMBER 25, 2024

Changing the return process can improve customer satisfaction, increase brand loyalty and boost sales. Understanding why customers make returns is key to creating processes that ensure business profitability. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

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eCommerce Customer Loyalty Shipping Costs Improvements 130

Retail TouchPoints

JUNE 2, 2022

The solution provider also uses AI, ML, computer vision and natural language processing, with the goal of providing its customers with data-driven insights for generating personalized shopping experiences that drive customer loyalty.

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Shopify Customer Loyalty eCommerce Platforms Customer Experience 276

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Retail Customer Loyalty Social Media POS 312

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

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Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

APRIL 25, 2025

Faster, secure payment transactions also reduce checkout friction, which can help improve the overall shopping experience. A well-connected retail environment allows businesses to deliver personalized loyalty programs and improve the overall shopping experience, fostering long-term customer loyalty.

Payment Services 147

Payment Services Payments Retail Supplies 147

Retail TouchPoints

FEBRUARY 21, 2023

The retailer will utilize RFID technology to enable improve the efficiency of how products are received and introduce real-time replenishment capabilities. As a company, we take nothing for granted, especially not customer loyalty,” said Casper Terp Harboe, RFID Project Manager at Bestseller in a statement.

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Technology Customer Loyalty Fashion Improvements 264