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Post-Purchase Experience: Building brand trust and customer loyalty

Fabric

The post-purchase experience refers to what happens after a customer has made a purchase. It encompasses the window of time from the completion of the transaction to the delivery of the product or service and beyond. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

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The eCommerce Customer Decision Making Process Simplified

Groove

How The eCommerce Customer Decision Making Process Works. The key to making data-driven decisions is to first understand how the customer decision making process works. With this fundamental knowledge, you will be able to cater to the needs of each customer segment. deodorant manufacturers). Conclusion.

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Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

Retail TouchPoints

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. It also provides an opportunity to obtain additional feedback and improve your business processes.

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Harness the Power of BNPL to Build Stronger Brand Equity

Retail TouchPoints

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

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TikTok Continues Amazon-like Push into Commerce with Fulfillment Services in the UK

Retail TouchPoints

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok.

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8 Top Payment Processors

GetElastic

If you’re launching any sort of business you’ve thought about payment processing. With so many choices in the marketplace, the selection process can be a daunting one depending on what works best for your business. How many types of payment are accepted? Are you adopting a more modern platform or are they legacy?

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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?