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Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth

lateshipment

Simple, the thrill of clicking that “Buy” button is undoubtedly satisfying, but the real magic lies in the journey of the package from the virtual shopping cart to the customer’s doorstep. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

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How to Evolve and Personalize in the Digital Marketplace Economy 

Retail TouchPoints

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

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The Remarketing Effect: Reviving Customer Interest and Boosting Conversions

Wiser

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion.

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Inside Smart Commerce: The Future of Brick-and-Mortar is ‘Store as Media’

Retail TouchPoints

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

eCommerce 292
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How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

Retail TouchPoints

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. One step many retailers can take right away is to eliminate the need for customers to key in the same information more than once.

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Top Customer-Driven B2B eCommerce Trends

GetElastic

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

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How to Leverage Email at Every Stage of the Marketing Funnel

Liveintent

After grabbing your attention with playful copy and visuals, the brand presents a clear offer at the end of the email, pointing the reader to a “Shop now” button. Cart abandonment: Reach audiences at the right time. Over 78% of consumers abandon their shopping carts when making purchases online. The result?

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