Omnisend

JUNE 8, 2021

It’s no secret that your existing customers are your best customers. However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Omniconvert

NOVEMBER 19, 2020

Are eCommerce professionals worried about what next year has in. The post BFCM, Customer Retention & 2021 eCommerce – The eCommerce Growth Summit Success Story appeared first on Omniconvert Ecommerce Growth Blog. We were a team with a mission and some questions.

Customer Retention 113

Customer Retention eCommerce Customer Blog 113

Omniconvert

SEPTEMBER 1, 2020

Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Article eCommerce 78

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Retail TouchPoints

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. The problem is that once you have won that customer, their loyalty isn’t locked in — you need to draw them back again and again. Refund Versus Exchange.

Customer Experience 194

Customer Experience Customer Customer Retention Books 194

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. Why collect feedback?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

MakeWebBetter

MAY 27, 2020

Do you have a strong customer base for your eCommerce business? Or are your customers floating in uncertainty whether to buy from you or your competitors? Without customers, your business will just be a static structure, restricted and constrained in your own corner — it doesn’t even matter whether it’s online or offline. ‘A

Customer Retention 130

Customer Retention Customer eCommerce Customer Loyalty 130

Omniconvert

MARCH 31, 2020

Today we’re tackling an age-old debate in the marketing industry: what is more important – customer acquisition or customer retention? The post Customer acquisition vs. customer retention appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. The continued increase of e-commerce enterprises will make it more challenging for companies to stand out from the rest. Great packaging with your brand on it can influence a first-time customer’s impression of your company.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

Omniconvert

JANUARY 31, 2020

The ideal customers of a brand or company aren’t the ones who buy your product or use your service just. The post Customer retention strategy appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

JUNE 3, 2020

Are you struggling to retain customers in your online store? The post 13 best customer retention strategies for eCommerce stores appeared first on ECOMMERCE GROWTH Blog. Well, you are not alone. Businesses are losing $1.6

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. It sounds simple enough.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Omniconvert

AUGUST 12, 2020

A customer sees one of your products advertised on Facebook and lands on your website to buy it. The post Ecommerce UX Best Practices To Increase Your Customer Retention appeared first on ECOMMERCE GROWTH Blog. Imagine this.

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

Omniconvert

AUGUST 28, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 102

Customer Retention eCommerce Customer Blog 102

Omniconvert

JUNE 13, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 103

Customer Retention eCommerce Customer Blog 103

lateshipment

FEBRUARY 14, 2020

With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Omniconvert

NOVEMBER 11, 2020

The post BFCM, Customer Retention & eCommerce in 2021 as seen by 23 experts – the eCommerce Growth Summit – 2020 Fall Edition appeared first on Omniconvert Ecommerce Growth Blog. Why should you be here? 2020 has been one of a kind, don’t you agree? We were mentioning the COVID.

Customer Retention 113

Customer Retention eCommerce Customer Blog 113

Omniconvert

JUNE 22, 2020

You have certainly heard it before: it’s more expensive to get a new customer than to retain an existing one. The post Stop customer turnover and implement customer retention appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

JUNE 19, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 101

Customer Retention eCommerce Customer Blog 101

Omniconvert

JANUARY 31, 2020

The post How to improve customer retention appeared first on ECOMMERCE GROWTH Blog. If you have a business or if you sell online, you may have asked yourself a thousand times: “What should.

Customer Retention 78

Customer Retention Improvements Customer Blog 78

Omniconvert

DECEMBER 17, 2020

With so many distractions in today’s fast-paced world, customer experience needs to be front and centre of your online marketing. The post How to deliver a great website experience and improve customer retention rate appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention Improvements Customer Customer Experience 78

Omniconvert

AUGUST 18, 2020

The post Customer Experience in eCommerce eBook appeared first on ECOMMERCE GROWTH Blog. Imagine this situation ?? You become the client of your own shop. If you receive a question like “On a.

Customer Experience 78

Customer Experience eCommerce Customer Blog 78

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. And a bad experience is nothing but a chance for your customer to put a full-stop to you and start shopping with your competitor. What is Proactive Issue Resolution?

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Omniconvert

SEPTEMBER 15, 2020

Customer retention is key to your business success. The post 5 Ways to Boost Customer Retention Using Social Media appeared first on ECOMMERCE GROWTH Blog. Naturally, learning to use it to your advantage will benefit you a.

Customer Retention 78

Customer Retention Social Media Customer Blog 78

Retail TouchPoints

APRIL 1, 2024

This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Retail 308

Retail Customer Experience Customer Retention Technology 308

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Download the original guide here.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Omniconvert

JUNE 9, 2020

The post Top 10 ways to boost customer retention appeared first on ECOMMERCE GROWTH Blog. Having clients return to you after you’ve made the sale is a matter no less important than the efforts you.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

JUNE 9, 2020

The post Top 10 customer retention trends in 2020 appeared first on ECOMMERCE GROWTH Blog. Having clients return to you after you’ve made the sale is a matter no less important than the efforts you.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Algopix

AUGUST 30, 2023

In today’s fast-paced digital landscape, staying ahead in the eCommerce industry requires continuous learning and adaptation. As an eCommerce seller, you’re undoubtedly familiar with the abundance of information available online, but have you considered the untapped potential of podcasts as a valuable resource for your growth?

eCommerce 108

eCommerce Shopify Information Technology 108

Omniconvert

JANUARY 15, 2020

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 120

Customer Experience Customer Blog eCommerce 120

Omniconvert

NOVEMBER 26, 2018

For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. At that time they were thinking of ways to use the raw data they have to differentiate and treat customers better and according to their needs.

Customer Retention 60

Customer Retention eCommerce Customer Blog 60

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Omniconvert

JULY 13, 2020

Customer retention can be considered one of the most critical aspects of business development. Your loyal customers don’t just buy. The post How to measure customer retention? 7 Key metrics you need to know appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

365 Retail

OCTOBER 19, 2023

The e-commerce landscape has evolved dramatically in recent years. As an e-commerce business owner, stagnation is your enemy; growth is the goal. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis.

eCommerce 52

eCommerce eCommerce Platforms Customer Retention Technology 52