SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Smile.io

MAY 4, 2022

If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. Don’t worry, every marketer has been there. Blog Gabrielle Policella 3.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Retail 275

Retail Shipping Costs Improvements Customer Experience 275

Groove

MARCH 24, 2022

Selecting an eCommerce marketing agency for your BigCommerce online store is a crucial step in achieving your eCommerce goals. As an Elite BigCommerce Partner Agency , our certified team is available to assist in growing your mid-market business with BigCommerce Enterprise. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Optimizely

OCTOBER 23, 2019

Marketers who use loyalty programs to create happy and loyal customers need to be able to integrate these programs into their customer data and marketing campaigns on a regular basis. Included in this integration are nearly a dozen pre-built campaigns to help marketers get started quickly.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

Optimizely

JULY 26, 2018

It’s simply not realistic to continue to rely on new customer acquisition alone to drive your revenue growth. Instead, you have to build a strong brand that centers around customer loyalty and customer retention. You absolutely have to engineer the repeat purchase in ecommerce today.

Webinar 150

Webinar eCommerce Customer Retention B2C 150

Smile.io

MARCH 8, 2024

Live commerce and its growing popularity The growth of ecommerce meant that conditions were perfect for live commerce, which combines live video with the ability to buy the products you are viewing instantly. Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 billion in 2023.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.  Migrating a rewards program can present all kinds of challenges.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Omnisend

MAY 14, 2021

Driving people to your ecommerce site and convincing them to make a purchase is becoming much harder with the proliferation of brick-and-mortar store closings and growing number of online shopping options. Each stage of the ecommerce customer journey has its opportunities. The 5 Stages of an Ecommerce Customer Journey.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Optimizely

JULY 31, 2018

Grab your phone, open your podcasting app of choice, and prepare to fill your ears with all the ecommerce marketing news and advice you could ever need. The bi-weekly ecommerce news roundups are also the perfect way to stay on top of what’s happening in the industry. But it all starts with a great customer experience.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

RetailMinded

MARCH 31, 2021

There’s clearly a massive opportunity here for challenger brands – especially those in the DTC space – to capitalise on the huge increase in online custom, especially as shoppers – as much as 81% of them – want to buy products from brands directly. . Spilling The Secret Sauce. New Era – New Solutions Needed .

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […]. It becomes mandatory to pitch sales according to the holiday calendar.

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60

ecomdash

APRIL 23, 2019

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers. But it’s not enough to just have loyalty programs.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Optimizely

JULY 2, 2019

There are hundreds of thousands of ecommerce businesses vying for the consumer’s short attention span, and we’re not even talking titans like Amazon. Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Optimizely

MAY 6, 2019

First, an anonymous user browses your site, then makes a purchase, then another, and slowly, but surely, becomes a loyal customer. This is the customer lifecycle, and understanding the ins and outs of this ever-changing process is the key to effective ecommerce marketing. Outline Your Customer Lifecycle.

eCommerce Marketing 170

eCommerce Marketing Customer Marketing eCommerce 170

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Ruthie Berber, Co-Marketing Manager, Yotpo. It’s a super valuable resource for me when looking for the latest ecommerce tips, trends and benchmarks.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

BigCommerce

JUNE 13, 2017

Retaining customers isn’t easy, but it’s important to do for businesses of every size. After all, the sure fire sign of a healthy brand is a growing number of repeat purchases from already existing customers. The above is a screenshot of BigCommerce’s out-of-the-box ecommerce analytics Customer report.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

FastSpring

MAY 13, 2021

An ecommerce business without conversion rate optimization is like a car without wheels — it won’t take you anywhere. How are you qualifying leads and converting leads to customers? If you want to learn how to 2x your conversion rate, we’ve curated 12 tactics you can use to convert more visitors into paying customers.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Demac Media

JANUARY 18, 2018

Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. You’ll want to focus on increasing the value of current customers, and keeping all your new customers. A 5% increase in loyalty can drive the avg. revenue per customer up 25-100%! So how can it be done?

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

Omnisend

MAY 24, 2021

Identifying, attracting, and retaining the right kind of customers is key to the success of any business, so it’s crucial to have the right tools on hand to maximize your potential. But first, let’s take a closer look at what customer data analysis is. What are Customer Analytics? Why Should You Use Customer Analytics?

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Smile.io

SEPTEMBER 1, 2023

Here are 11 key retention metrics ecommerce marketers should be aware of. 🧲 Being unable to track and measure retention metrics allows you to set your brand up for success At the root of any retention strategy is the desire to bring customers back. Why is Customer Churn Rate important?

Customer Retention 71

Customer Retention Mobile Improvements Customer Experience 71

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 165

eCommerce Outdoor Shipping Costs Drop Ship 165

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 125

Small Business Retail Retail Food and Beverages Live Chat 125

Omnisend

MARCH 8, 2021

Understanding ecommerce metrics allows you to identify your strengths and weaknesses, gauge your performance against your competitors, and learn how different tactics affect your overall strategy. Because data itself is useless without context, you need to ensure that you have a good analytics tool that is custom-made for ecommerce.

eCommerce Analytics 125

eCommerce Analytics Shipping Costs eCommerce Merchant Services 125

BigCommerce

APRIL 18, 2018

Setting proper benchmarks for your ecommerce KPI list to track success. This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Selecting the right ecommerce KPIs. Understanding the Customer Stages.

Download 418

Download eCommerce Social Media Shopping Carts 418

eCommerceFuel

FEBRUARY 16, 2021

Higher customer retention. An enlarged market share. We’ll get further into the details but first, a short definition: A wholesale price is a discounted price that you offer to customers who buy in bulk. This means any customer who buys from your store at or above the MOQ automatically qualifies for the wholesale price.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

ROI Revolution

DECEMBER 2, 2021

Last year, low prices and the ability to purchase online were the top concerns for customers. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Globally, consumer electronics ecommerce is expected to grow to $343.34 How did it happen? billion last year.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JANUARY 5, 2022

Ecommerce sales are projected to grow 15.9% The COVID-19 pandemic has sparked a true customer transition to digital. Some of the digital trends that will continue to grow in 2022 include buy now, pay later (BNPL), digital grocery, and social commerce. Recapping the biggest COVID-19 + ecommerce news of 2021. December 16.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. With demand for freight high and supply so low, it’s becoming very expensive for brands to ship the products their customers buy. Globally, consumer electronics ecommerce is expected to grow to $343.34

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Globally, consumer electronics ecommerce is expected to grow to $343.34 By 2025, the global consumer electronics ecommerce market is projected to be worth over $511 billion. Additionally, customers leave far more reviews beginning in November and through the new year. Marketing to consumers in a post-pandemic world.

eCommerce 78

eCommerce Social Media Payments Payment Services 78