365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. Returns is just one example.” .

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Omnisend

JUNE 14, 2021

An example of a receipt a customer would receive (here for a coffee cup). Depending on what kind of information the store makes available, the customer would also be able to see other information for those sneakers—where the materials were sourced, manufactured, handled, shipped, etc. The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. That’s right; in spite of the brand’s controversies, premium price tag, and unpopular design choices, almost all Apple users come back for more. .

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. Companies are racing to adopt it. And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

FEBRUARY 15, 2022

The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers. Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items. Brick-and-mortar grocery customers choose their favorite stores largely based on proximity.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. This is because brands feel the customer journey ends with the ‘buy’ button. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Orders. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Algopix

OCTOBER 21, 2023

Revenue by Traffic Source: Knowing where your customers come from (e.g., They tell you how effective your sales funnel is at turning visitors into paying customers. This is a fundamental metric that shows how well your website persuades visitors to become customers. A high retention rate is a sign of a loyal customer base.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 60

Customer Shopping Carts Shipping Costs Subscription 60

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Add gifting options Customers are shopping at your site often looking to buy gifts for their loved ones.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. However, returns don’t have to mean the end of a relationship with that customer. Return Rabbit is a Shopify app that allows you to streamline and customize your returns process.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Smile.io

AUGUST 11, 2020

When it comes to the customer journey, the desired progression is pretty straightforward: you want people to go from being browsers to purchasers to repeat customers and then, finally, to loyal customers. At that point, your customers are at a crossroads: do they choose to maintain or end the relationship with your brand?

Customer Loyalty 54

Customer Loyalty Customer Shipping Costs Shipping 54

Groove

FEBRUARY 7, 2019

Many factors contribute to cart abandonment, such as competitive pricing, uncertainty about store credibility and general forgetfulness. As a result, we recommend carefully evaluating the functionality your brand needs to reach its goals. Abandoned cart email success often begins with a compelling hook to draw in potential customers.

Shipping Costs 210

Shipping Costs Shopping Carts Shipping Recommendation 210

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Groove

JULY 2, 2019

Shopping cart abandonment is often influenced by competitive pricing, uncertainty about store credibility and general forgetfulness. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. Free Shipping. In fact, HubSpot reports that 73.9% of carts remain un-purchased.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Retail TouchPoints

MARCH 14, 2023

No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected. Managing them correctly is just as important as any other part of the customer journey.

Shipping Costs 261

Shipping Costs Retail Fulfillment Channel 261

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are. Therefore, you have to ensure that it stays memorable.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Algopix

FEBRUARY 22, 2024

With minimal upfront costs and the ability to scale gradually, entrepreneurs can enter the e-commerce market with relative ease. Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. Effective pricing and marketing strategies further enhance profitability.

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. How will they find your website? Choose your domain name.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Optimizely

JULY 19, 2018

In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? .

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

lateshipment

OCTOBER 12, 2023

Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website. Now, you can target those revisiting customers with personalized banners and pop-ups just to entice them to buy the product that they have viewed or abandoned in the cart.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Algopix

JANUARY 22, 2024

Building a loyal customer base that consistently returns to make repeat purchases is the foundation of sustainable growth and profitability for any eCommerce business selling on Amazon. With over 200 million customers worldwide, Amazon offers sellers an unparalleled opportunity to tap into a vast pool of potential repeat buyers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Omnisend

OCTOBER 4, 2023

Cancellation confirmation messages present a golden opportunity to reconnect with customers. They can also reduce cancellations and strengthen customer relationships. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Groove

FEBRUARY 18, 2022

There are many automation tools to choose from in the eCommerce space, but Klaviyo remains at the top of our list of recommendations for our mid-market and enterprise clients. In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Ecommerce Platforms

JULY 9, 2022

With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. The solution also allows business owners to access customer profiles, inventory management, and payment processing in the physical world, with the Shopify POS app.

POS 180

POS Shopify Payment Services Shipping Costs 180

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

RetailMinded

JANUARY 10, 2024

In fact, this is a huge appeal to customers across the generations and has opportunities that appeal to many categories that include home decor, beauty and wellness, accessories and fashion, paper goods, pet products, kids and baby goods, and jewelry. Do you offer a multi-carrier shipping strategy? Why or why not? But that’s okay.

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

lateshipment

SEPTEMBER 23, 2022

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time. This period represents a customer who is excited about their purchase and the brand they bought from.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130