Omniconvert

APRIL 29, 2021

What is the difference between customer loyalty and customer retention? We're also tackling 6 points on how to boost customer loyalty and retention. The post Customer Loyalty vs Customer Retention: What’s The Difference? appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention Customer Loyalty Customer Blog 78

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips. Understand who your customers are.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. Why collect feedback?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Omniconvert

SEPTEMBER 28, 2017

In order to continuously drive growth for your business, you must focus on building and maintaining authentic relationships with your customers. In this post you’ll learn: How to use the RFM model to increase customer retention rate within the first 30 days of purchase How to create loyalty programs […].

Customer Retention 146

Customer Retention eCommerce Customer Blog 146

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. It sounds simple enough.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Omniconvert

OCTOBER 30, 2020

With over 500 million daily users on Instagram, The post How to Use Instagram for Customer Retention? Instagram is a great platform for sales of your brand or business. 7 Pro Tips appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

MARCH 26, 2021

Here’s how you can efficiently grow your business in 2021 and set it up for amazing success in the years to come by focusing on customer retention. The post How to ensure customer retention for your eCommerce business in 2021 and beyond appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

Omnisend

JULY 21, 2020

Returning customers are, without a doubt, your most valuable customers. We already know that they have higher average order values, and are easier and cheaper to convert than first-time customers. Letting those valuable customers churn completely is simply leaving money on the table. How to Identify a Lapsed-Purchaser.

Customer Retention 143

Customer Retention Customer Demo Channel 143

Salsify

JULY 21, 2022

Businesses need new customers to grow. Without the influx of new shoppers, company revenue will stagnate, and ongoing success becomes a challenge.

Customer Retention 147

Customer Retention Improvements Customer 147

Omniconvert

JULY 13, 2020

Customer retention can be considered one of the most critical aspects of business development. Your loyal customers don’t just buy. The post How to measure customer retention? 7 Key metrics you need to know appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

DECEMBER 17, 2020

With so many distractions in today’s fast-paced world, customer experience needs to be front and centre of your online marketing. The post How to deliver a great website experience and improve customer retention rate appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention Improvements Customer Customer Experience 78

Omniconvert

MAY 6, 2021

Retaining eCommerce customers is hard. Customers don’t just look for great products but also expect a deep connection with brands. It’s time for brands to start getting creative with order-status updates and engage with customers. The post How to turn boring order-status updates into powerful customer retention strategies?

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omniconvert

SEPTEMBER 30, 2020

It doesn’t take much for a customer to leave a company. The post 6 Customer Retention Mistakes You Might Make — And How To Avoid Them appeared first on ECOMMERCE GROWTH Blog. There are just too many options and each is.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Omniconvert

MAY 20, 2021

Many eCommerce stores continue to let their best customers walk away. Here are 5 of the most common customer retention mistakes and how to avoid them. The post 5 Critical eCommerce Customer Retention Mistakes You Must Avoid in 2021 appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. How do you do that?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

lateshipment

JULY 17, 2020

How to Hack Your Re-targeting Efforts. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Turning visitors into customers and customers into promoters is the ultimate goal of inbound marketing.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

APRIL 6, 2023

Customers have the choice to begin their journey online and end up in physical stores, or vice versa, thanks to Google Lens and other tools. Businesses must provide the best value proposition, convenience, loyalty programmes, and other services in order to meet customers’ expectations in 2023 and get repeat customers.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Smile.io

MARCH 1, 2023

” - Investopedia Social good, supporting charities, and being political are all strategies ecommerce brands are using to retain their customers. Customers are now demanding that brands be authentic and impactful in their communities. A fun, artistic vibe for its customers.

Customer Retention 96

Customer Retention Customer Apparel Clothing 96

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. Statistics don’t lie, and I know for a fact that customer loyalty programs work really well on me:).

Customer Loyalty 156

Customer Loyalty Customer Retention Customer eCommerce 156

Omnisend

JANUARY 12, 2021

Customer Lifetime Value (CLV) is one of the most important metrics you can track for ecommerce. Not only does it help you pinpoint which of your customers are your best customers, but it helps you learn how to transform shoppers into customers that spend more, buy more often, and stay with your brand longer.

X-cart 109

X-cart Customer Customer Retention Shipping Costs 109

Omnisend

SEPTEMBER 29, 2021

Churn signifies the percentage of customers that cease engaging with you within a specific timeframe. One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Reading Time: 8 minutes.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Prisync

FEBRUARY 18, 2020

D2C brands are definitely the cool kid on the block but how can they grow sustainably and overtake competitors and incumbents? Surely by maintaining a high customer retention rate. No brand can hope to survive on CPC alone. And everybody does email marketing, abandoned cart recovery and retargeting.

Customer Retention 52

Customer Retention Customer Definition Marketing 52

Prisync

FEBRUARY 18, 2020

D2C brands are definitely the cool kid on the block but how can they grow sustainably and overtake competitors and incumbents? Surely by maintaining a high customer retention rate. No brand can hope to survive on CPC alone. And everybody does email marketing, abandoned cart recovery and retargeting.

Customer Retention 52

Customer Retention Customer Definition Marketing 52

Omniconvert

FEBRUARY 16, 2021

Customer retention is key for eCommerce growth. So how can you make customers buy again from your store? Here are a few retention strategies, The post How to make customers buy again appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

lateshipment

MAY 28, 2020

Now put your customer in the same situation. Read till the end to learn how you can deal with late deliveries and spur customers to spend more on your brand! They lead to customer churn. Neither do they help in improving customer satisfaction. In fact, such an excuse would only infuriate you further. Why so late?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Practical eCommerce

DECEMBER 5, 2023

The post How to Break Even on Customer Acquisition appeared first on Practical Ecommerce. Increasing first-time order values can recoup the cost of aquiring that buyer.

Customer 102

Customer eCommerce Customer Retention 102

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Promote your new product releases.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Tina Donati.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

lateshipment

MARCH 9, 2022

And when they happen, they tend to drive your customers away. This leads them and us to myth #2 — customers blame the shipping carrier for delays. Now that you know how often shipping carriers perform below expectations, the next logical step is to recognize how this has been affecting your business. That’s not all!

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

MARCH 13, 2024

Proactively recognizing the potential, these brands strategically merged their positioning and targeted new customer segments, working to overcome the negative effects of the pandemic that led to drastically reduced in-person traffic. However, not all customers behave the same.

Multi-channel 238

Multi-channel Payment Services Consumer Automotive 238