Steve Dennis
APRIL 3, 2020
There is nothing inherently wrong with the concept of continuous improvement. We all understand that when we seek to improve something, we have to start where we are. For those stuck in the boring middle improvement involves multiple stages on their journey to become remarkable. Often that baseline is quite low.
Retail TouchPoints
SEPTEMBER 4, 2020
According to McKinsey “What consumers value is truly shifting, and so is their channel choice. I do think that] mall traffic and department-store visits will be challenged going forward.”. Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online. Globalization.
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RTP blog
APRIL 22, 2019
The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. retailers had announced the closure of a record number of stores, with Toys ‘R’ Us announcing 881 closures, Walgreens closing 600 outlets and Sears revealing plans to close 284 stores, according to Statista.com.
ESW
JULY 6, 2023
But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.
Steve Dennis
OCTOBER 27, 2021
As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. Local is nothing like a Nordstrom department store. Shopping isn’t about digital or physical channels, it’s an evolving blend of both.
Kibo
AUGUST 21, 2020
a department store), or it may have a small number of product categories but lots of variety within feature sets of product offerings (e.g. Product recommendations are especially valuable to organizations that have a very large, diverse product catalog. The catalog may be diverse due to a wide array of products (e.g.
Steve Dennis
JANUARY 8, 2019
.” As I reflect on Blake’s death on Wednesday at 58, I am reminded that in business—and I suppose in our culture more broadly—we often focus intensely on what is achieved (record growth, improved profit margins, number of followers, awards, etc.) and much less on how it is done. A memorable experience. Innovation.
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