3 Post-Purchase Fails…and How to Fix Them
Retail TouchPoints
AUGUST 15, 2023
While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.
Let's personalize your content