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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 207
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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

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Best AI Chatbots for Shopify: Our Ultimate Round-Up

Ecommerce Platforms

Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes. Offer visitors discounts, recommendations, and promotions based on their buying history. Easily integrate with your Shopify store.

Shopify 118
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6 of the Best Ecommerce Platforms and Solutions 2020: Wix vs Shopify vs Volusion vs BigCommerce vs Big Cartel vs 3dcart vs Ecwid

Ecommerce Platforms

You can also sell pretty much whatever you wish, including physical products, digital products and downloads, services, and even do drop-shipping. I wouldn't have a problem recommending this platform to anyone looking to get started in the ecommerce industry. . 24/7 live chat + phone. 24/7 live chat.

3dcart 272
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A Quick Hopps Review: What You Need to Know

Ecommerce Platforms

1-1 Live chat. The one-on-one chat service lets you dial in an expert directly to your screen. After Hopps’s AI matches you to the right expert, you can converse with them and share your screen via live chat. You can also get in touch via live chat on their website. Go to the top.

Live Chat 206
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The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. You’ll also find recommendations on BigCommerce apps and integrations that fellow entrepreneurs use to succeed. Additional Recommended Reading. Additional Recommended Reading. Additional Recommended Reading. Additional Recommended Reading.

Customer 381
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What To Look For In An eCommerce CMS

Groove

this means there is no need to set it up yourself, manage updates, download software, etc. Further, more advanced features, like product recommendations, are offered by big name CMS platforms. Product recommendations are great for creating a personalized customer experience. Open Source. Marketing & Sales.

eCommerce 195