Mon.Jul 27, 2020

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Contact Centers During COVID-19

Forrester eCommerce

Andrew Hewitt, our resident enterprise IT and remote work expert, and I caught up for a quick pulse check on how service providers are faring during the pandemic. Business process outsourcers (BPOs) and contact centers felt the heat from the pandemic a lot more and a lot earlier than other businesses. Even as global brands […].

Other 408
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Lowe’s Sweetens Pro Loyalty Program With HomeAdvisor Subscription

Retail TouchPoints

Seeking to help the home service professionals who are Lowe’s for Pros Loyalty Program members capture more business, the retailer will provide them with a free one-year subscription to HomeAdvisor Pro , along with a $400 credit that will pay for approximately 10 leads. “A consistent flow of quality leads remain very important for our Pro customers and we are here to make their lives a little easier,” said Fred Stokes, Lowe’s SVP of Pro Sales and Services in a statement.

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Asia Pacific: The Future Of Work Is Now

Forrester eCommerce

As the world moves through the management phase of this historic pandemic, the ultimate “new normal” remains elusive. Countries that seemed to have flattened the curve are seeing a resurgence in daily case rates. Meanwhile, the pandemic has eroded global economic growth. Most businesses have been affected by two dominant factors: Dramatic changes in consumer […].

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RetailWire: Will The Retail Workforce Ever Return To Pre-Pandemic Levels?

Retail TouchPoints

The pandemic has hastened the evolution from analog to digital across all types of businesses, and retail is no different. Approximately 1.1 million of the 1.9 million unemployed retail workers in June were classified as temporarily laid off or furloughed, according to the U.S. Bureau of Labor Statistics, but July has brought news of additional bankruptcies (e.g., Ascena, Brooks Brothers, Lucky Brand ), store closures and the shedding of executive-level positions.

Retail 207
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester eCommerce

Even If You’re Reopening Your Offices, You Need To Plan For A Remote-Work Future This week, Google extended its remote-work plans for all 200,000 full-time and contract employees through summer 2021. Alphabet Chief Executive Officer Sundar Pichai said in a company memo, “I hope this will offer the flexibility you need to balance work with taking care of yourselves […].

Marketing 289
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Trending The Rules: Top Retail Trends Are Trending At An Unprecedented Rate

Retail TouchPoints

COVID-19 has changed retail. But much of what appears transformational really reflects the speed of impact rather than an unprecedented overhaul. Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. The title came from a saying attributed to American publishing entrepreneur Malcolm Forbes, who had a penchant for baking his aphorisms into fortune cookies.

More Trending

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10 steps to prepare your business for seasonal sales periods

TradeGecko

Businesses need to start preparing early for seasonal sales periods, to reach or exceed their sales goals, and create a positive customer experience. Follow these 10 steps to prepare your business for seasonal sales periods.

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AMZScout Review: Everything You Need to Grow an Amazon Business in One Place

Ecommerce Platforms

If selling on Amazon overwhelms you and you think the platform is competitive, you’re right. But that can be a big advantage if you use a tool like AMZScout. Amazon has about 8.6 million registered sellers worldwide, but about 24.4 percent of them are active sellers. However, this doesn’t stop the daily subscription of about 3,089 sellers on the platform.

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Budweiser Budvar reveals new packaging

TalkingRetail

Budweiser Budvar is launching a new design across all its packaging as part of a brand refresh that puts the focus on its heritage. The new identity, appearing on cans and bottles in the UK from July, comes from the brewery’s archive, dating back to its founding in 1895, and features a colour palette inspired.

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The top 3PL companies in the UK in 2020

TradeGecko

In line with the robust and growing eCommerce market in the UK, third-party logistics (3PL) companies are increasingly offering solutions designed specifically for B2C and B2B businesses that trade online.

B2C 123
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Lands' End issues 'going concern' warning as it looks to refinance debt

RetailDive

The apparel seller is in talks to refinance its debt, which will likely be key to staying out of bankruptcy court as the brand weathers COVID-19 disruptions.

Apparel 139
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Scotmid extends deal with PayPoint

TalkingRetail

Scotmid, which incorporates 188 convenience stores across Scotland, Northern Ireland and the North of England, has extended its partnership with PayPoint. The deal will see the continuation of PayPoint services across 211 Scotmid, Lakes & Dales and Semichem stores. The retailer has also recently taken customer service and operational efficiency further by using PayPoint’s Collect+.

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Which retailers have taken the hardest financial hits from COVID-19?

RetailDive

Lost sales, burned cash, new debt — even healthy retailers have become more vulnerable after eating into their financial cushions.

Retail 131
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Ribena launches new squash flavour for the summer

TalkingRetail

Ribena is launching a new flavour of squash into the wholesale channel this month. Ribena Raspberry & Rhubarb squash will be available from the end of July in 600ml squash bottles. Raspberry flavours are growing at 10% and are 61% incremental to the soft drinks category, helping to attract new shoppers. Charlotte Flook, head of.

Channel 116
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Target to close for Thanksgiving, double down on same-day services

RetailDive

The retail giant will also start its holiday deals in October to reduce crowds and said the changes were made in anticipation of a "very different" holiday season.

Retail 108
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Consumer confidence improves marginally in second quarter

TalkingRetail

UK consumers emerged from the second quarter of the year in a cautious but slightly more positive mood, following a record decline in consumer confidence in the first quarter of the year, new research reveals. The latest Deloitte Consumer Tracker shows that despite significant caution on the state of the economy and continued concerns about.

Consumer 113
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What Does the Back to School 2020 Retail Season Look Like?

IntelligenceNode

Anyone who’s been in the retail business knows how important capitalizing on the shopping wave during the back to school, or BTS season is. Depending upon which expert you ask, this potential boom in sales is the second or the third biggest during a calendar year. However, things are not quite the same this year […]. The post What Does the Back to School 2020 Retail Season Look Like?

Retail 113
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Tractor Supply reports 'triple-digit' e-commerce sales growth

RetailDive

The company has used the pandemic to invest in curbside pickup, contactless payments and its first mobile app, among other efforts.

eCommerce 117
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Government’s obesity plan ‘must consider impact on small stores’

TalkingRetail

Convenience retailers have urged the government to take into account the impact on local shops of its new obesity strategy unveiled earlier today. The government said it would ban ‘buy one get one free’ promotions and restrict the siting of high fat, salt and sugar (HFSS) products as part of its national strategy for tackling.

Retail 95
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Bankrupt Ascena to close more than 1K stores

RetailDive

The court agreed to the closure of more than 600 of tween brand Justice's stores and all 264 Catherine's plus stores, with yet more possible.

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Cofresh unveils new range to meet demand for on-the-go snacking

TalkingRetail

Cofresh has launched a new range of Indian snack ‘shots’ to help meet increased demand for on-the-go snacking. The new Shots range of spiced mixes and pulses includes Cofresh Bombay and Balti mixes in handy 25g packs, plus Spiced Chickpeas, Salted Corn Nuts, Chilli Lime Nut Mix and Sriracha Corn Nuts in 40g bags. Debbie.

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Walgreens CEO to step down

RetailDive

During his five-year tenure after the drugstore's merger with U.K.'s Boots, Stefano Pessina oversaw a failed attempt to take over rival Rite Aid.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Top 4 Types of Amazon Advertising Deals & Discounts

ROI Revolution

Published July 29, 2020. As brands gear up for Amazon Prime Day 2020 and the holiday season , many are planning to offer deals and promotions on Amazon to entice shoppers to choose their products over competitors’ But with so many options, it can be difficult to decide what type of promotion will be best for your brand and products. Having a clear understanding of all your options and the implications of each will provide clarity into which type of Amazon Advertising discount is the best f

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What is a Cohort Analysis and how to use it to boost your business?

Omniconvert

Among methods like A/B test, which can be used by marketers to quantify the effectiveness of a selling strategy for. The post What is a Cohort Analysis and how to use it to boost your business? appeared first on ECOMMERCE GROWTH Blog.

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News UK increases cover price of The Sun

TalkingRetail

News UK is to increase the cover prices of The Sun and The Sun on Sunday from Saturday 1 August. The Sun’s weekday issues will see a 5p increase and weekends will see a 10p increase. It also affects the Scottish editions of The Sun and The Sun on Sunday. The move is forecast to.

Retail 90
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Lifetime Value, the rising star of marketing metrics

Omniconvert

The field of marketing is loaded with abbreviations and acronyms to describe the concept of Customer Lifetime Value CLV. You. The post Lifetime Value, the rising star of marketing metrics appeared first on ECOMMERCE GROWTH Blog.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Top 3PL companies in Ontario

TradeGecko

Third-party logistics companies, often shortened to 3PL, play an important role in the beating heart of every big area — and Ontario is no different.

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Government unveils new Obesity Strategy

TalkingRetail

The government has unveiled a raft of measures aimed at tackling obesity to protect the nation against Covid-19. The Obesity Strategy will see new legislation ban food high in fat, sugar or salt (HFSS) from being placed in prominent locations in stores, such as at checkouts and entrances, and online. Shops will be encouraged to promote.

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CVS, Home Depot, Lowe’s, Walgreens and Walmart won’t enforce mask rules

RetailWire

A number of large chains with rules that require shoppers to wear mask to enter stores — CVS, Home Depot, Lowe’s, Walgreens and Walmart — will still allow people refusing to wear face coverings to shop. The goal is to reduce confrontations between staff and individuals who refuse to follow the rule.

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Comment on The Ultimate List of Instagram Tools – Analytics, Scheduling, Influencers, and More by Dai Software

CPC Strategy

This is an informative post. Got a lot of info and details from here. Thank you for sharing this and looking forward to reading more of your post. on demand mobile app development.

Mobile 52
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.