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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Multichannel Support. That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes.

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Marketing Automation: What is it, Examples & Tools [2021]

Kissmetrics

Features include keyword call-tracking, phone surveys, caller-profile data, reverse lookup, conversation analytics, in-call scoring, geolocation routing, voice broadcasts, SMS, and more. Keyword call tracking is a game-changer for voice interactions. Track Marketing Interactions Across All Channels With Bizible.

Marketing 362
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Retailer Lessons from iGaming Companies

Retail TouchPoints

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. About four in five U.S.

Retail 276
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8 Steps to Improve Your E-Commerce Order Fulfillment Process

ChannelAdvisor

Amazon forever changed the game when it introduced free, two-day shipping for its Prime members. This typically involves everything from processing the order in a multichannel commerce platform , sending it to the warehouse for fulfillment, assembling and packing it, shipping it and confirming final delivery.

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AI and machine learning: What’s the Difference?

GetElastic

Artificial intelligence (AI) and machine learning are offering ecommerce practitioners many benefits, from chatbots to multichannel customer support to online store features like a virtual fitting room – all allowing capabilities to provide exceptional shopping experiences. Current influence of AI and machine learning on ecommerce.

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8 Steps to Improve Your E-Commerce Order Fulfillment Process

ChannelAdvisor

Amazon forever changed the game when it introduced free, two-day shipping for its Prime members. This typically involves everything from processing the order in a multichannel commerce platform , sending it to the warehouse for fulfillment, assembling and packing it, shipping it and confirming final delivery.

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The store associate of the future

365 Retail

As the consumer’s journey is increasingly multichannel, staff will need to acquire new skills to manage not just traditional sales and service tasks but assisting with online orders, managing online returns, staging for click and collect, and selling to customers at home through video calls.