Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. Loyalty programs. These key investments and opportunities include: Mobile experience.

Omnichannel 282

Omnichannel Retail Mobile Social Media 282

Retail TouchPoints

JANUARY 15, 2024

Improving Store Performance and Profitability Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts. Since deployment, the solutions have become central to store operations.

Technology 263

Technology Improvements Omnichannel Mobile 263

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3

Fulfillment 285

Fulfillment Omnichannel Supplies Clothing 285

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 285

Customer Experience Shipping Costs eCommerce Improvements 285

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Optimizing customer loyalty is essential for improving the lifetime value of current customers. Tip 4: Provide better product detail for customer ease.

Shipping Costs 253

Shipping Costs Improvements Live Chat Retail 253

Retail TouchPoints

JANUARY 28, 2022

Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.

Omnichannel 263

Omnichannel Improvements Technology Operations 263

Retail TouchPoints

MAY 3, 2023

“While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. in a statement. As of April 2023, Aldi already has opened 35 new stores and welcomed 5.3

Omnichannel 255

Omnichannel Customer Experience Improvements Customer 255

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. By rolling out NewStore at Filson and Shinola, we will dramatically improve how shoppers interact with both businesses.

Omnichannel 239

Omnichannel Payment Services POS Jewelry 239

Retail TouchPoints

MARCH 3, 2023

The retailer expects the existing economic pressures to carry over into the coming year, with comparable sales down 3% to 6% in fiscal 2024, but said its fortunes should improve in fiscal 2025 and beyond. “We

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

Omnichannel 325

Omnichannel Customer Customer Experience Recommendation 325

Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S. The new facilities build on the other U.S.

Omnichannel 264

Omnichannel Home Furnishings Fulfillment Operations 264

Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Where can you improve? Take a Down-to-Earth Approach.

Omnichannel 260

Omnichannel Channel Live Chat Improvements 260

Retail TouchPoints

JUNE 23, 2020

The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores. The company will leverage Emarsys to improve its ability to serve content at the right time and in the right channel, and build loyalty with customers. “Our

Customer Data 290

Customer Data Omnichannel Customer eCommerce 290

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Wiser

FEBRUARY 6, 2023

This means that any businesses that aren’t already creating an omnichannel experience are lagging behind. What Is an Omnichannel Retail Strategy? An omnichannel strategy focuses on creating a seamless experience for shoppers. Your shoppers are already operating at an omnichannel level, even if your business is not.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. At Home Group Inc.

Omnichannel 216

Omnichannel Fulfillment Operations Customer Experience 216

Retail TouchPoints

APRIL 27, 2023

Blue Yonder has introduced three SaaS-based Commerce microservices, with the goal of helping retailers navigate global supply chain disruptions, demand forecasting and omnichannel ordering habits.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

AUGUST 28, 2020

The restrictions necessitated by COVID-19 have forced retailers to enhance shopper benefits any way they can, for example with additional pickup and delivery options and more seamless omnichannel services. The convenience factor is already acting as much more of an indicator of the purchase decisions, and that’s not going to go away.”.

Omnichannel 334

Omnichannel Retail Social Media Customer 334

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

Omnichannel 190

Omnichannel Payment Services Specialty Retailers Customer Loyalty 190

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

Omnichannel 298

Omnichannel eCommerce POS Operations 298

Retail TouchPoints

NOVEMBER 11, 2021

Retailers can use the solution to orchestrate, test and optimize omnichannel customer experiences and improve engagement throughout the journey. Blueshift’s SmartHub CDP aims to merge the benefits of both CDPs and campaign management platforms.

Omnichannel 147

Omnichannel Customer Retail Customer Data 147

Salsify

FEBRUARY 21, 2023

Much has been made about the omnichannel approach as a way to improve the shopper experience and streamline the purchase process. And new research backs up this common sense assertion with hard data.

Omnichannel 121

Omnichannel Consumer Improvements 121

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Improvements 249

Improvements Omnichannel Fulfillment eCommerce 249

Retail TouchPoints

APRIL 12, 2021

Bed Bath & Beyond has launched the “Home, Happier” omnichannel brand campaign, designed to inspire shoppers to celebrate the role the home plays in their lives. Bed Bath & Beyond has taken several steps to improve its business in 2020. Associates will play an important role as well.

Omnichannel 213

Omnichannel Technology Improvements Customer 213

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 287

Fulfillment Shipping Costs Omnichannel Retail 287

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. Like all forms of AI, it is trained on massive amounts of natural language data, and continues to improve its skills the more it learns. So how does chatGPT play a role in omnichannel retail POS?

POS 98

POS Omnichannel Retail Social Media 98

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye?

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 232

Omnichannel Payment Services Retail Webinar 232

365 Retail

MAY 16, 2024

Currys , the omnichannel retailer of technology products and services, is continuing to invest in its stores, with plans to transform 65 locations across the UK and Ireland. The refit aims to better cater to customer tech needs and improve the overall shopping experience.

Customer Experience 63

Customer Experience Improvements Customer Omnichannel 63

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 262

Shipping Costs Customer Experience Supplies Improvements 262

Retail TouchPoints

SEPTEMBER 20, 2022

A timely benefit of improved first-party data management is the ability to better engage with existing customers. A brand that pays higher and higher costs on the same channels, without deviation in strategy or improved results, is not set up for long-term success.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

Omnichannel 283

Omnichannel Social Media Subscription Customer 283

Fabric Blog

SEPTEMBER 12, 2024

Improve conversion by enriching product data across descriptions and attributes. Businesses utilizing AI tools are expected to improve operations, optimize resource use, and achieve a competitive advantage in challenging economic times. Optimize and automate order orchestration, fulfillment, and inventory allocation.

Omnichannel 52

Omnichannel Order Fulfillment Retail Fulfillment 52

Retail TouchPoints

AUGUST 15, 2024

Since its founding in 2014, Boll & Branch has evolved from an online direct-to-consumer (DTC) business to a complete omnichannel organization that has a presence on Amazon , at major retailers like Bloomingdale’s and Nordstrom , as well as branded brick-and-mortar stores nationwide. ”

Operations 258

Operations Supplies Management Omnichannel 258

Retail TouchPoints

AUGUST 19, 2024

For example, the retailer is exploring unit loads and rack inspection functionalities, as well as improving the analytics and insights component of the solution. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 285

Fulfillment Order Fulfillment Omnichannel Operations 285