article thumbnail

How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
article thumbnail

Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. Experiment With Live Chat & Chat Bots. Remember to Test.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

WebinarJam Review: An Introductory Guide to WebinarJam

Ecommerce Platforms

Plus, because they system supports up to 6 simultaneous presenters, it’s easy to get multiple people involved in a roundtable or all-hands discussion. It’s even possible to stream webinar content directly from a mobile device. The experience is just as intuitive on a mobile device as it is on a computer or laptop.

Webinar 104
article thumbnail

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

They’re mobile. GlassesUSA gets right to it by presenting a huge discount for first time buyers on their home page via a popup that “greys-out” the page until you respond. They offer as an example, a customer that has purchased a mobile phone being offered a screen guard or case. Present trust badges. Image Source.

eCommerce 225
article thumbnail

Wix eCommerce review: The ultimate guide for 2023

Omnisend

From the tutorials to chatbots and live chats with experts, all of our issues have been addressed promptly and thoroughly. The online live chat support saved my day!” Customer support: Wix offers active customer service, including live chat and phone support.

article thumbnail

Ways to Gain Conversions in eCommerce

365 Retail

Have the product on display from multiple angles, or present a spinnable, zoomable representation of the product. You should also think about presenting a few different payment and financing options. Your customers should have an easy means of getting in touch with you, via live chat. Optimise for mobile.

article thumbnail

5 Lessons Online Merchandisers Can Learn From Leading Brick-and-Mortar Retailers

Retail TouchPoints

Many retailers already highlight the latest arrivals and present them alongside complementary accessories, but miss the opportunity to convey how these products will solve a particular need or problem for the customer. A 2020 survey found that 50% of mobile traffic on Amazon was considered to be the new version of “window shopping.”

Retail 220