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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. 24/7 Ecommerce Help Desk Technical issues and glitches can happen anytime.

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E-commerce Outsourcing India: Cynergy BPO – 24/7 Omnichannel Support – The New Gold Standard in Retail

365 Retail

The company’s mission is to empower every online retailer to meet this standard, now a critical expectation among today’s consumers.” This blend of technological expertise and a dedication to service excellence sets our partners apart, ensuring they provide unparalleled customer experiences.”

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7 best Privy alternatives for 2023

Omnisend

Customer support : Privy offers 24/7 live chat and email support to all customers. OptinMonster offers email support and live chat support to “Pro” and “Growth” customers. OptiMonk is an effective tool to boost sales and grow your online business. OptiMonk G2 rating: 4.8/5 5 Shopify rating: 4.9/5

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How an Omnichannel Approach Can Build a More Diverse Customer Base

365 Retail

But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store.

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10 best practices for a successful ecommerce homepage

GetElastic

Do you know that 9 out of 10 users claim free shipping is the number one incentive to shop online more often? It’s a major point in online retail, which forces ecommerce websites to highlight the free shipping feature on their homepages (that is, of course, if they offer free shipping at all). Highlight Free Shipping.

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Three Prevalent Threats Against Online Shoppers In 2024

RetailMinded

Ran Arad from Memcyco, a digital trust technology provider, describes website spoofing as “the point of impact where the fraud is successful—users are fooled into believing it’s genuine and taking actions like signing in or downloading a file.” The process of taking down spoofed websites can also take significant time, possibly up to months.