Sailthru

FEBRUARY 28, 2018

In 2004, psychologist Barry Schwartz wrote The Paradox of Choice about the sense of paralysis consumers feel when faced with too many options. For Sailthru’s first annual Personalization Index, we ranked 100 retailers based on 100 different customer experience and personalization capabilities.

Customer 83

Customer Recommendation Consumer Technology 83

Ecommerce Platforms

JULY 15, 2019

The journey started back in 2004 when a couple of university buddies seeking to push web hosting to the next level embarked on creating a robust hosting solution – which resulted in the launch of SiteGround in 2004. But, a platform’s customer service capabilities are fundamentally judged by its one-one-one support framework.

WooCommerce 149

WooCommerce Live Chat eCommerce Management 149

AcquireConvert

JANUARY 12, 2021

streamlined online e-commerce experience for customers. Its founders DHgate were established in 2004 and are now one of the leading B2B cross-border e-commerce marketplaces in China. The customer experience is everything with ecommerce and this also accounts for plenty of sleepless nights for merchants.

Shipping Costs 36

Shipping Costs eCommerce Merchant Services Shopify 36

GetElastic

AUGUST 11, 2021

As digital channels have become a critical battleground for businesses to interact and transact with their customers, partners, suppliers, etc – the importance of Content Management Systems has increased considerably. Integrations: you will need to map out what else you will need your CMS to integrate with (e.g. IoT, Kiosks, etc).

Management 148

Management eCommerce Multi-channel Channel 148

BigCommerce

FEBRUARY 2, 2018

In 2004, we saw an opportunity in a updating an existing apparel accessory that had not really changed in decades. It’s all part of our work to improve our customer experience as much as we can.”. Checkout a site like GolfEtail which uses eBay as an additional sales channel to significantly increase overall brand revenue.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

Kissmetrics

FEBRUARY 3, 2018

And if you don’t, 88% of them are unlikely to buy from you again or recommend you to friends and family. You need systems in place to monitor many different channels for your particular keywords and phrases, and to bring those mentions to your attention so you can examine them for both insight and opportunities. Gauge brand sentiment.

Social Media 225

Social Media Mobile Channel Games 225

Kissmetrics

APRIL 12, 2021

The company has enjoyed almost unparalleled revenue growth from 2004 to 2020 — $8 billion to $2,274 billion. This adds more social proof to the customer’s positive review of your brand and gives greater legitimacy to your target market. Understanding this diversity of your customers helps you develop the right marketing mix.

Marketing 356

Marketing Social Media PPC Customer 356