Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 147

Recommendation Customer Retail Social Media 147

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. Now more than ever, “omni” is the focus. Take for example CDPs.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Optimizely

JULY 18, 2019

Likewise, in commerce, evolving from ‘one-for-all’ to targeted landing pages and personalized product recommendations have made a big impact. But meanwhile, the true 1:1 channel has been too often overlooked: service. Instead of just solving a problem, service can now: Better serve high-value and long-term customers.

Channel 150

Channel Retail Recommendation Toys 150

BigCommerce

SEPTEMBER 12, 2017

No single formula, algorithm or crystal ball can tell you for sure when and why each individual customer will make a purchase. A senior citizen looking to buy a smartwatch might be texted a recommendation by a grandchild, then walk into a physical store to purchase. What is omni-channel retail? on Amazon, eBay, Facebook, B2B ).

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 233

Shipping Costs eCommerce Customer Experience Recommendation 233

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . What Makes for a Great Ecommerce Experience?

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 205

Toys Fashion Customer Experience Channel 205

Kibo

MARCH 24, 2021

Starting with in-store displays and shopping experiences, and now encompassing home page and app design, merchandising presents products to consumers to help suggest what to buy. With search playing such a huge role in online shopping, it’s time that retailers start to apply merchandising strategies to this important channel.

Customer Experience 118

Customer Experience Customer B2C Recommendation 118

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Optimizely

AUGUST 27, 2019

The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . How AI Continues To Change Omnipresent Omni-Channel Strategies. So many Zaius customers sharing their stories at #eTailBoston ! How do we give great product recommendations?”.

Channel 150

Channel Department Stores B2C Recommendation 150

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. Catalog Price Optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 237

Consumer Customer Loyalty Customer Experience Recommendation 237

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 233

Supplies Customer Experience Technology Omnichannel 233

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 211

eCommerce Order Fulfillment Fulfillment Multi-channel 211

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

JANUARY 16, 2024

Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products. These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees.

Mobile 233

Mobile POS Channel Recommendation 233

Retail TouchPoints

AUGUST 29, 2023

This vision needs to be driven by a clear understanding of customer pain points and how you can solve them. Think big — way outside the product recommendations box. Focus on the customer: It’s easy to focus on building personalization capabilities and lose focus on the customer. It has to be cross-channel.

Multi-channel 226

Multi-channel Retail Customer Experience Customer Data 226

GetElastic

MARCH 16, 2021

The global pandemic has accelerated long-term customer experience trends with consumers increasingly shifting from physical to digital channels and changing their shopping behaviors: The flight to digital and omnichannel is likely to continue, with an increase in intent to spend online of up to 40%*, even post-pandemic.

Customer Experience 97

Customer Experience Customer Social Media Omnichannel 97

Retail TouchPoints

SEPTEMBER 2, 2022

After you establish your value proposition, you need to map out the channels you’ll use to market and sell to consumers. Pete Olanday, Director of Retail Consulting at Vertex, noted how critical it is to not just be present on the commerce channels consumers use but also to leverage the marketing and communication tactics they prefer.

Merchant Services 296

Merchant Services Shipping Costs Channel eCommerce 296

Ecommerce Platforms

AUGUST 22, 2022

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. You can also add Richpanel support to any website or online store using their custom integration module. Multichannel Support. Workforce Management.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 228

Multi-channel POS Customer Data Mobile 228

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

SellBrite

MAY 25, 2017

In an effort to boost sales and effectively differentiate from competitors, more ecommerce entrepreneurs and hiring managers are working hard to build dedicated customer experience teams at their companies. You have to invest in customer experience. Why Customer Experience Matters.

Customer Experience 123

Customer Experience eCommerce Customer Social Media 123

Retail TouchPoints

NOVEMBER 30, 2021

The original and most potent form of social commerce is embodied by everyday word of mouth, in which people recommend things to their family and friends. Customers recommend products and services to other people, casually and in-the-moment, millions of times each day on social media, in direct messages, texts, emails and so on.

Social Media 228

Social Media Marketing Customer Recommendation 228

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 258

Payment Services Small Business Retail Retail Customer Experience 258

Retail TouchPoints

JULY 24, 2023

According to The Small Business Blog , emails are an effective marketing channel because most U.S. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% This channel is tried and true, but retailers must take a creative and personalized approach to stand out.

Small Business Retail 226

Small Business Retail Marketing Retail Social Media 226

Retail TouchPoints

JULY 27, 2022

Spoiled for choice, customers are so used to consuming content and making purchases across different channels that legacy retailers are struggling to define agile and modern digital strategies to bring added value and build brand loyalty. Provide smooth and efficient customer experiences.

Payment Services 246

Payment Services Shipping Costs Omnichannel Fulfillment 246

lateshipment

OCTOBER 9, 2023

77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ). Better user experience: More and more relevance your customer finds in your brand and in your products through personalization, stronger the relationship you can cement with your customers.

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Fabric

DECEMBER 15, 2023

He discussed the evolution from the “Amazonification” of expectations, where everybody expected everything in 30 minutes, to now consumers having different sets of expectations for different channels, and how it’s up to retailers to figure out how to meet those needs.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Here are some Wiser insights on best practices for different channels when planning a retail audit: Mass-Market Retailers Common stores that many shoppers frequent, so it’s easier to get a wider array of data.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

NOVEMBER 10, 2022

RTP: Sephora is known for having a rich customer experience. Shoppers can interact in real time with a live beauty adviser — someone you can talk with and have that one-on-one experience. There’s also Color IQ, our free color matching service that helps customers find the perfect complexion products for their skin type and tone.

Consumer 218

Consumer Gifts Events Customer Experience 218

Groove

DECEMBER 9, 2020

With Klaviyo, businesses can see customer profiles in a single view - which means sales and marketing teams have all the information they need to create truly personalized customer experiences and grow their brand. Klaviyo's advanced automation features help brands personalize the customer experience.

Marketing 370

Marketing Recommendation eCommerce Magento 370

365 Retail

JUNE 22, 2021

The ‘Superdrug Store Insider’ service is now available to all Superdrug.com customers and will connect online users to Superdrug store colleagues for support and recommendation when buying fragrance and makeup – two categories where browsing and recommendation are key to customer experience.

Beauty and Health 52

Beauty and Health Customer Experience Customer Recommendation 52