Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. People know us for snowboarding.

Omnichannel 258

Omnichannel eCommerce POS Operations 258

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 263

eCommerce Omnichannel Channel Department Stores 263

Retail TouchPoints

FEBRUARY 28, 2023

Put simply, Marketing in the Moment is the next evolution in personalization and a way for retailers to connect with their customers using all the information available to them in the most effective way possible. Essentially, this is a simple model: customer + contexts = action.

Retail 255

Retail Books Consumer Social Media 255

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Blue Acorn

JUNE 8, 2017

Millions of people work on retail sales floors, and the advantages of customer data and digital tools is finally becoming a part of their arsenal. It’s apparent that Laughton and the team at Sephora believes in making mobile an in store companion for their customers. Let’s get you scanned!”.

eCommerce 40

eCommerce Mobile Recommendation Technology 40

OrderDynamics

AUGUST 1, 2017

Unified Commerce: Glitter, Gold, Or Empty Promise? Based on that definition, there are only two constants in retail – the customer and the product. Everything in between, including systems such as unified commerce, are up for grabs, save for the retailer’s presumable objective of creating a profit out of the transaction.

Payment Services 50

Payment Services Channel Telecommunications Payments 50