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Top 10 Customer Loyalty Programs of 2023

Smile.io

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

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What Retailers Can Learn from Grocers About Sustainability

Retail TouchPoints

Grocers have been using such strategies for years, demonstrating that an enterprise’s bottom line can help boost operational efficiency, improve customer loyalty, and build a more sustainable future. Ray Hatch has served as President and CEO of Quest Resource Management Group (NASDAQ:QRHC) since February 2016.

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The 19 Most Innovative Ecommerce Brands of 2017

BigCommerce

Customer Loyalty. Customer Lifetime Value. Michael Leff , vice president of technology at StoreYourBoard, the 2016 Innovation Award winner. Seriously Silly Socks : Personalization & pick, pack, ship simplification. AOV up 2x the rate in 2016. Silver Jewelry Club has you beat. Time Saved. Money Saved.

eCommerce 411
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Seriously, Stop Trying to Beat Amazon at Ecommerce

Optimizely

billion in revenue in 2016 , up 27.1% Amazon has all the sales — 43% of ALL online retail sales in the US went through Amazon in 2016. You’re not going to beat them on price; you’re not going to beat them on product selection; and you’re definitely not going to beat them on shipping efficiency. from last year.

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Post-purchase Interactions: The Key To Customer Delight

lateshipment

However, many businesses unwittingly overlook the importance of the post-purchase phase as they often consider their job done once the package has been handed off to the shipping carrier. Some customers may get satisfied with the delivery experience, when it is in the control of the shipping carrier.

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The Value Of Perception In The Online Experience

RTP blog

According to the Baymard Institute’s 2016 study , 27% of consumers said that they abandoned their shopping cart due to a complicated checkout process, while Adobe found that 38% of people will stop engaging with a web site if the content/layout is unattractive. Shipping costs are a major detractor for many shoppers.