Wish’s New CEO has his Sights Set on a Comeback — Here’s How He Plans to Do it
Retail TouchPoints
AUGUST 11, 2022
Wish hopes that making pricing more straightforward will improve CX in the long term, but in the near term it’s been a drag on GMV. While customer experience is the cornerstone of Talwar’s transformation strategy, that experience relies heavily on the platform’s merchants. It’s not easy,” said Talwar. Merchant quality.
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